Field Engineering Specialist - Princeton, New Jersey

Roche•Indianapolis, IN

6d•Onsite

About The Position

At Roche, we foster a culture where individuality is embraced, and diverse qualities are valued. Our environment encourages personal expression, open dialogue, and authentic connections, ensuring everyone feels accepted and respected. This allows individuals to thrive both personally and professionally as we work towards preventing, stopping, and curing diseases and ensuring universal access to healthcare. Join Roche, where every voice matters. A healthier future is our driving force for innovation. We are dedicated to advancing science and ensuring global access to healthcare for current and future generations. Our goal is to create a world where people have more time with their loved ones. This is the essence of Roche. The Roche Support Network offers a compelling opportunity for individuals passionate about problem-solving. As a research-focused healthcare company, Roche is committed to discovering, developing, and delivering innovative diagnostic and therapeutic products. We provide a supportive work environment that values respect and empowerment, offering exciting career paths for those aiming to significantly impact patient care. The Opportunity: The Roche Support Network is committed to delivering outstanding customer support. As a Field Engineering Specialist, you will travel extensively, applying your expertise in the technical repair and installation of Roche-assigned product lines. You will provide essential services to laboratory customers within your designated territory. This role encompasses routine technical support, on-site service, repair, and installation of Roche products. You will act as the primary customer contact for technical and service-related inquiries, and you will perform preventative maintenance. The position requires the ability to diagnose and resolve issues related to mechanical, hardware, software, and system failures. You will be responsible for documenting all activities, contributing to quality improvement initiatives, and maintaining a strong focus on customer satisfaction. This is a field-based position requiring daily travel and up to 20% overnight travel, with potentially higher travel demands during the initial training period. Ideally, candidates will reside within a 20-mile radius of Princeton, NJ.

Requirements

High school diploma and 2 years of technical school or equivalent military training or work experience.
5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
Successful completion of training or certification as defined by RD Services Leadership and policy.
Ability to travel, including overnight travel.

Nice To Haves

8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience.
Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
Ability to serve as an internal technical resource.
Ability to provide support after hours and on weekends/holidays.
Ability to maintain strong customer relationships.

Responsibilities

Travel and showcase expertise in technical repair and installation for Roche assigned product lines.
Offer valuable service to laboratory customers in the assigned territory.
Provide routine technical support, on-site service, repair, and installation of Roche products.
Serve as a customer contact for technical and service-related issues.
Perform preventative maintenance.
Diagnose and resolve mechanical, hardware, software, and system failures.
Document all activities.
Contribute to quality improvement.
Focus on maximizing customer satisfaction.