Field Engineering Specialist
About The Position
At Roche, we foster a culture where you can express yourself, build genuine connections, and be valued for your unique qualities. Our goal is to prevent, stop, and cure diseases and ensure universal access to healthcare. The Roche Support Network is committed to providing exceptional customer support. As a Field Engineering Specialist, you will travel to customer sites within your assigned territory to provide expert technical repair and installation services for Roche product lines. Your responsibilities will include routine technical support, on-site service, repair, installation, and preventative maintenance of Roche products. You will act as the primary customer contact for technical and service-related issues, diagnosing and resolving mechanical, hardware, software, and system failures. Additionally, you will document all activities, contribute to quality improvement initiatives, and prioritize customer satisfaction.
Requirements
- High school diploma and 2 years of technical school or equivalent military training or work experience.
- 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
- Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience.
- Successful completion of training or certification as defined by RD Services Leadership and policy.
- Ability to travel, including overnight travel.
Nice To Haves
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience.
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
- Ability to serve as an internal technical resource.
- Ability to provide support after hours and on weekends/holidays.
- Ability to maintain strong customer relationships.
Responsibilities
- Travel and showcase expertise in technical repair and installation for assigned Roche product lines.
- Offer valuable service to laboratory customers in the assigned territory.
- Provide routine technical support, on-site service, repair, and installation of Roche products.
- Serve as a customer contact for technical and service-related issues.
- Perform preventative maintenance.
- Diagnose and resolve mechanical, hardware, software, and system failures.
- Document all activities.
- Contribute to quality improvement.
- Focus on maximizing customer satisfaction.
Benefits
- Discretionary annual bonus may be available based on individual and Company performance.
- Benefits detailed at the link provided below.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
