Field Engineering Specialist - Daytona Beach, FL

Roche • Indianapolis, IN

3d • $71,100 - $132,000 • Onsite

About The Position

Roche Support Network is seeking a Field Engineering Specialist to support its Donor Screening business, which helps detect antibodies and antigens for infection diagnosis, blood safety, and immune-response monitoring. The role provides technical repair and customer service for assigned Roche product lines, supporting laboratory customers in an assigned territory. This is a field-based position supporting Daytona Beach, Florida; the ideal candidate lives in Daytona Beach or within 20 miles. Travel of up to 20% within East and Southeast Florida is required, including some overnight travel. Relocation benefits are not available.

Requirements

• High school diploma and two years of technical school, equivalent military training, or equivalent work experience; alternatively, a bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or a related field.
• With the high school/technical training or equivalent pathway: five years of progressive experience repairing or servicing mechanical or system hardware and software, or networking/wireless networking.
• With the bachelor’s degree pathway: one to two years of progressive experience repairing or servicing complex mechanical or system hardware and software, or networking/wireless networking.
• Successful training or certification as defined by RD Services Leadership and policy.
• Ability to travel, including some overnight travel.
• Ability to provide after-hours and weekend or holiday support and maintain strong customer relationships.

Nice To Haves

• Eight or more years of progressive experience, or a bachelor’s degree in a relevant field plus four or more years of progressive experience.
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
• Ability to serve as an internal technical resource.

Responsibilities

• Provide routine technical support and on-site service and repair of Roche products.
• Serve as a customer contact for technical and service-related issues.
• Perform preventative maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
• Provide support after hours and on weekends or holidays, as needed.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• Benefits are referenced via a link in the posting; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED