Field Engineering Specialist - Daytona Beach, FL

Roche • Indianapolis, IN

5d • $71,100 - $132,000 • Onsite

About The Position

Roche Support Network is hiring a Field Engineering Specialist to support its Donor Screening business, which detects antibodies and antigens to help diagnose infections, ensure blood safety, and monitor immune responses. The role provides technical repair and service for assigned Roche product lines and supports laboratory customers in an assigned territory. It is field-based and supports Daytona Beach, Florida; the ideal candidate lives in Daytona Beach or within 20 miles. The position requires up to 20% travel within East and Southeast Florida, including some overnight travel. Relocation benefits are not available.

The expected annual salary range for the primary location of Florida is $71,100 to $132,000. Actual pay depends on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance. The posting states that the position qualifies for benefits detailed at a linked benefits resource but does not enumerate them.

Requirements

• High school diploma and two years of technical school, equivalent military training, or equivalent work experience.
• Either five years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking; or a bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or a related field plus one to two years of progressive experience in those areas.
• Successfully complete training or certification as defined by RD Services Leadership and policy.
• Ability to travel, including some overnight travel.
• Ability to support after hours and on weekends or holidays.
• Ability to maintain strong customer relationships.

Nice To Haves

• Eight or more years of progressive experience, or a bachelor's degree in a relevant field plus four or more years of progressive experience.
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.

Responsibilities

• Provide technical repair for assigned Roche product lines.
• Provide service to laboratory customers in the assigned territory.
• Deliver routine technical support, on-site service, and repair of Roche products.
• Serve as a customer contact for technical and service-related issues.
• Perform preventative maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
• Serve as an internal technical resource and provide support after hours and on weekends or holidays, as needed.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• The position qualifies for benefits detailed at the linked benefits resource; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED