Field Engineering Specialist - Brooklyn, NY
About The Position
At Roche, we are driven by a mission to create a healthier future by advancing science and ensuring access to healthcare. Our culture values personal expression, open dialogue, and genuine connections, fostering an environment where individuals are valued, accepted, and respected. The Roche Support Network offers an exciting opportunity for individuals passionate about problem-solving within a research-focused healthcare company dedicated to innovative diagnostics and therapeutic products. We are committed to employee development and provide a work environment that empowers individuals to make a significant impact on patient care. This field-based role serves customers in NYC, Long Island, and Northern NJ, requiring approximately 50% travel. Comprehensive onboarding and training are provided at our corporate headquarters in Indianapolis, IN.
Requirements
- High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
- 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
- Successfully training or certification as defined by RD Services Leadership and policy
- Ability to travel, including some overnight travel, is required
- Must reside in the Brooklyn/Queens area
Nice To Haves
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
- Ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships
Responsibilities
- Showcase expertise in technical repair for Roche assigned product lines.
- Offer valuable service to laboratory customers in the assigned territory.
- Provide routine technical support, on-site service, and repair of Roche products.
- Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
- Diagnose and resolve mechanical, hardware, software, and system failures.
- Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
Benefits
- Comprehensive onboarding and training
- Discretionary annual bonus may be available based on individual and Company performance
- Benefits detailed at the link provided below
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
