Field Engineering Specialist - Queens, NY
About The Position
Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care. As a Field Engineering Specialist, you will showcase your expertise in technical repair for Roche assigned product lines, offer valuable service to laboratory customers in your assigned territory, and provide routine technical support, on-site service and repair of Roche products. You will serve as a customer contact for technical and service-related issues and perform preventative maintenance. You will also diagnose and resolve mechanical, hardware, software, and system failures, document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction. This is a field-based role. The territory serves NYC, Long Island and Northern NJ. The position requires 50% travel based on customer needs and demands, and includes comprehensive onboarding and training at our corporate headquarters in Indianapolis, IN.
Requirements
- High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
- 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
- Successfully training or certification as defined by RD Services Leadership and policy
- Ability to travel, including some overnight travel, is required
- Must reside in Brooklyn/Queens area
Nice To Haves
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
- The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.
Responsibilities
- Showcase expertise in technical repair for Roche assigned product lines.
- Offer valuable service to laboratory customers in your assigned territory.
- Provide routine technical support, on-site service and repair of Roche products.
- Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
- Diagnose and resolve mechanical, hardware, software, and system failures.
- Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
Benefits
- Discretionary annual bonus may be available based on individual and Company performance.
- Benefits detailed at the link provided below.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
