Field Engineering Specialist - McAllen, TX
About The Position
Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care. Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist you will: showcase your expertise in technical repair for Roche assigned product lines. offer valuable service to laboratory customers in your assigned territory. provide routine technical support, on-site service and repair of Roche products. serve as a customer contact for technical and service-related issues and perform preventative maintenance. diagnose and resolve mechanical, hardware, software, and system failures. document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction. This is a field-based role - the territory is the Rio Grande Valley with the ideal candidate to live in McAllen, TX or the surrounding area. Travel: This position requires 50% travel based on customer needs and demands, and includes comprehensive onboarding and training at our corporate headquarters in Indianapolis, IN.
Requirements
- High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
- 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
- Successfully training or certification as defined by RD Services Leadership and policy
- Ability to travel, including some overnight travel, is required
Nice To Haves
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
- The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.
Responsibilities
- Showcase expertise in technical repair for Roche assigned product lines.
- Offer valuable service to laboratory customers in your assigned territory.
- Provide routine technical support, on-site service and repair of Roche products.
- Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
- Diagnose and resolve mechanical, hardware, software, and system failures.
- Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
Benefits
- A discretionary annual bonus may be available based on individual and Company performance.
- This position also qualifies for the benefits detailed at the link provided below.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
