Field Engineering Specialist - Molecular Diagnostics - Providence, RI

Roche • Indianapolis, IN

3d • $71,100 - $132,000 • Onsite

About The Position

At Roche, we foster a culture where individuals can express themselves and are embraced for their unique qualities. Our environment encourages personal expression, open dialogue, and genuine connections, ensuring everyone feels valued, accepted, and respected. This allows employees to thrive both personally and professionally as we work towards preventing, stopping, and curing diseases and ensuring universal access to healthcare. The Roche Support Network offers a stimulating opportunity for those passionate about problem-solving. As a research-focused healthcare company, Roche is committed to discovering, developing, and providing innovative diagnostic and therapeutic products. With a dedication to employee development and a work environment that champions respect and empowerment, Roche presents exciting career prospects for individuals aiming to make a significant impact on patient care. This specific role supports our Donor Screening business, which is vital in detecting antibodies and antigens to assist in diagnosing infections, ensuring blood safety, and monitoring immune responses.

Requirements

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
• Successfully training or certification as defined by RD Services Leadership and policy
• Ability to travel, including some overnight travel, is required

Nice To Haves

• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
• The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

Responsibilities

• Provide routine technical support, on-site service and repair of Roche products.
• Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• This position also qualifies for the benefits detailed at the link provided below.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level