Field Engineer, Sustainment Services

Viasat, Inc.•Duluth, GU

6d•Onsite

About The Position

The Field Engineer, Sustainment Services role at Viasat involves hands-on field work to install and maintain the ground elements of a space program, directly supporting customer mission operations. This position is crucial for ensuring the continuous success of sophisticated communications equipment, enabling customers to implement critical missions. The role is part of the Advanced Mission Services organization within the Antenna Systems Division, located in Duluth, GA, and is essential for delivering exceptional service and maintaining operational efficiency for customers, particularly in the Indo-Pacific region.

Requirements

3+ years of field-related experience in satellite communications, radar service and repair, or RF communications
Aptitude to execute technical resolution while performing emergency restoral actions on ground station equipment, including: ACUs, Up converters, Down converters, HPA’s, fiber optic subsystems, LNA/LNB’s, antennas, Baseband and IP equipment (modems, multiplexers, DVB, Broadband platforms)
Direct experience repairing and installing satellite earth stations
Self-motivated with the internal drive and initiative to begin and continue tasks without external stimulus
Capable of quickly adapting to new and dynamic situations in diverse environments
Ability to handle working long hours in stressful work environments until successfully resolving customer issues
Experience installing, configuring, and troubleshooting LAN and other IP equipment on customer sites
Microsoft Office suite experience (Word, Excel, PowerPoint)
US citizenship is required for this position
Active DoD TS/SCI Clearance or ability to obtain when administratively feasible
Capability to be on-call after hours for up to 30%
Ability to travel internationally
Possession of an active US passport or ability to obtain one within six months of start date
Willing to comply with vaccination requirements established by government entities for the purpose of travel
Capability to work at heights and confined spaces

Nice To Haves

1+ years of experience with Viasat specific products (3440 and 3450 series positioners, AC4100, AC4100+, VTR-4100, VTR-5100, and VHR modem product line)
Sophisticated analytical skills to troubleshoot problems to the root cause and to implement short- and long-term solutions
Ability to work under pressure and to communicate effectively directly with customers
Experience working in Sales Force, ServiceNow or other Ticketing and Workflow tools
Active Top Secret Clearance with SCI eligibility

Responsibilities

Providing technical support for strategic mission sustainment customer in the Indo-Pacific region
Interfacing directly with customers to address their needs
Working independently to identify root causes of problems and implement effective solutions, ensuring minimal downtime for customers
Coordinating with the engineering team in region and at headquarters to promptly resolve any issues that arise
Identifying opportunities for increased effectiveness and efficiency in general sustainment support and for customer-specific missions