Field Engineer

Motive•Buffalo, NY

13d•Onsite

About The Position

As a Motive Field Engineer, you will be a key member of the Field Engineering team. You are a technologist and a resourceful problem solver who possesses a deep understanding of Motive Hardware, industry best practices, and optimal installation techniques. You will serve as a role model for Motive quality standards and a go-to resource. You will play a key role in enabling others to deploy Motive hardware seamlessly and in creating technical installation training content. Simply put, you will be the hands-on expert ensuring our hardware and software are successfully deployed in the field. You will not only execute installations but also train partners, troubleshoot complex issues, and provide critical feedback to our product teams to ensure the ongoing supportability of our technology.

Requirements

5+ years relevant experience.
Bachelor's Degree or 2+ years relevant experience/certification.
Demonstrated proficiency in Computer Electronics and Hardware.
Strong problem-solving and critical thinking skills, with the ability to handle high-priority technical scenarios.
Confident in customer-facing roles, capable of providing training, support, and assistance.
Knowledge of the Automotive & Logistics industry is required.
Expertise in Motive Product use (in lab).
Strong work ethic and a commitment to excellence.
Ability to travel up to 35%.
Valid driver’s license required.
Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.

Nice To Haves

Prior experience in the Automotive & Logistics industry is a plus.

Responsibilities

Become the Subject Matter Expert on the Motive Hardware & Software Product Suite and deployment practices.
Provide strategic onsite presence to install, supervise, troubleshoot, QA, and support Motive implementations.
Build and deliver installation partner training content and certification programs.
Train and certify third parties on Motive Installation Standards.
Participate in New Product development (Alpha & Beta programs) by performing installation and testing to provide integral feedback.
Contribute to the online installation help center by building and maintaining articles, how-to guides, and additional resources.
Build and maintain a Hardware Lab for testing and using Motive products.
Ensure onsite efficiency and safety at all times.