Field Engineer

Avoca•New York, NY

11d•$160,000 - $200,000•Onsite

About The Position

As a Field Engineer on the Pre-Sales team, you'll be the technical builder behind how we win and enable deals. You'll own two things: the integration work that proves technical feasibility to prospects and partners during the sales cycle, and the demo tooling that lets the entire go-to-market team tell a credible, product-accurate story. You'll work at the intersection of Sales, Partnerships, Product, Engineering, and AI, partnering with Account Executives and the Partnerships team as their technical counterpart. Unlike our Sales Engineers, who lead the customer-facing technical narrative, this role goes a layer deeper on the build: you're the person who can actually stand up a working integration against an unfamiliar API and turn it into a repeatable demo asset. This is a pre-sales role: you won't carry a closing quota, but your work directly determines whether technical buyers and integration partners trust that Avoca does what we say it does.

Requirements

4+ years in a technical, customer-facing role: Solutions/Sales Engineering, Forward Deployed / Deployment Engineering, Implementation or Integration Engineering, Solutions Consulting, or software engineering with meaningful customer exposure.
Hands-on ability to build. Proficient in TypeScript/JavaScript (Next.js, React, Node/Fastify); ships production-grade code and independently stand up an integration or demo tool, not just spec one for someone else to build. You don't need to be a production backend engineer, but "can build it yourself" is the bar.
Practical experience integrating against third-party APIs and enterprise systems: REST, JSON, authentication/OAuth, webhooks, and comfort working from unfamiliar or incomplete API documentation.
Working SQL and a solid grasp of relational data: enough to model, transform, and wire up realistic data for integrations and demo environments.
Experience owning something technical end-to-end, from requirements through build, testing, and a working rollout, even if handed off afterward.
Strong technical judgment and troubleshooting instincts, and the ability to explain complex technical concepts clearly to both technical and non-technical audiences.
A product mindset toward internal tooling: you treat demo and sandbox infrastructure as a product with users (the GTM team).
In-office, engaged, and eager to collaborate at our NYC location full-time.

Nice To Haves

Familiarity with AI-powered products, conversational AI platforms, or data-driven systems.
Prompt engineering
Call center / communications platforms
CRM or FSM integrations
Prior Partnerships/channel support experience.

Responsibilities

Own technical scoping and feasibility for pre-sales opportunities and partner integrations; turning ambiguous requirements from prospects, partners, and AEs into concrete, working implementation plans.
Build working integrations against third-party APIs, CRMs, field service management (FSM) platforms, telephony systems, and partner ecosystems, writing real code, handling REST APIs, JSON, authentication, and webhooks, and getting a credible proof of concept working quickly.
Build and maintain the demo and sandbox tooling the GTM org relies on: reusable demo environments, representative fixture data, and internal tools, treating one-off deal builds as reusable assets (integration patterns, reference implementations, scripts) rather than throwaway work.
Configure and tune Avoca's conversational AI for demo and POC scenarios, including prompt engineering to reflect real customer workflows.
Serve as the technical counterpart to Account Executives and Partnerships in the room with a prospect's or partner's engineering team, establishing credibility from the C-suite to individual developers, and translating those conversations into plans a non-technical AE can run with.
Troubleshoot and resolve technical issues that surface during evaluations, pilots, and POCs, protecting at-risk deals and partner launches.
Partner with Product and Engineering to feed recurring integration gaps and field learnings back into the roadmap, and to keep demo environments current as the product evolves.
Partner with (not replace) Forward Deployed Engineering and Implementation when a build needs to graduate from a working POC to a hardened production deployment: you own the pre-sales build and the demo layer; production delivery is a handoff.