Field Engineer, Public Sector

Scale AI•Austin, WA

23h•Onsite

About The Position

As a Field Engineer on our federal AI projects, you'll work directly with our largest public sector customers to make sure their experience with Scale's technology is smooth and successful. You'll help these customers build production-grade data pipelines, working closely with our Product, Engineering, and Operations teams. This means learning each customer's use cases in depth and building the tools and documentation they need to grow. The role sits at the intersection of customer delivery, product, and engineering. The ideal candidate is a generalist software engineer who enjoys working with clients, takes ambiguous problems and turns them into practical solutions, and collaborates closely with Product and Engineering along the way. An active TS/SCI clearance is required.

Requirements

Experience as a customer-facing engineer or in a similar hybrid role
Hands-on technical experience working with clients in a pre- or post-sales capacity
Development experience with Python, JavaScript, or other modern languages
A strong engineering background, ideally in computer science, mathematics, or another quantitative field
Strong project management and interpersonal skills
The ability to present credibly to both executives and front-line engineers
Comfort communicating across internal and external teams
Intellectual curiosity, empathy, and the ability to move quickly
An active TS/SCI clearance is required.

Nice To Haves

Experience in AI
Experience working in classified environments
Prior experience as a technical go-to-market resource
Understanding of DevSecOps principles, including secure software delivery, infrastructure as code, and CI/CD
Hands-on experience with Kubernetes and Helm charts
Experience automating infrastructure with Ansible or similar tools

Responsibilities

Build end-to-end data integrations that sync customer data to and from Scale's platform
Work with customers' engineering teams to optimize data pipelines, including input on API endpoint design and input/output schemas
Design and maintain playbooks, internal tools, documentation, and SDKs that set customers up for long-term success
Partner with engineers and Operations to resolve technical blockers, debug delivery issues, and own technical escalations from customers
Own the customer's technical experience throughout their time with Scale
Work with Account Executives and Product Managers to identify customer-specific feature requests
Develop expertise in large language models, 2D image annotation, and API integrations
Represent Scale and engage with customers at major events