Field Engineer Technician

Unisys • East Hartford, CT

1d

About The Position

This role serves as a Field Engineer for specific clients and/or for specific products and applications, including tech kiosks/desks. The position provides software, hardware, and networking support for desktops, laptops, servers, network devices, AV rooms, and other networked devices. Responsibilities include installing and maintaining PCs and associated software, networks, servers, peripherals, and other networked devices. The role also supports network products from both operational and maintenance perspectives, including preventative maintenance activities, and performs installs, moves, adds, and changes as required. Testing and certifying PCs, networks, servers, and client-approved applications are key duties, along with providing follow-up on problems or escalations. A high degree of professionalism in actions, demeanor, and dress is expected, along with meeting SLA requirements and ensuring client satisfaction in all interactions.

Requirements

• High School Diploma or GED required
• Generally, 1-2 years’ experience in area of responsibility

Nice To Haves

• May require technical certification or Associate Degree

Responsibilities

• Serves as Field Engineer for specific clients and/or for specific products and applications, including tech kiosks / desks.
• Provides software, hardware and networking support for desktops, laptops, servers, network devices, AV rooms and other networked devices.
• Installs and maintains PCs and associated software, networks, servers, peripherals and other networked devices.
• Supports network products from both operational and maintenance perspectives, including preventative maintenance activities.
• Performs installs, moves, adds and changes as required.
• Tests and certifies PCs, networks, servers and client approved applications.
• Provides follow-up on problems or escalations.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Meets SLA requirements and ensures client satisfaction in all interactions.

Benefits

• unlimited paid time off
• a 401(k) match
• comprehensive healthcare
• HSA matching
• ongoing learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED