Field Engineer Team Manager
About The Position
SAIC is seeking a highly skilled and experienced Supervisor, Technical Services Analyst and Field Support Engineer to join the SAIC Datalink Group. This Field Engineer leader will be based ON-SITE at our Mission Valley office in San Diego, CA. You will work directly with Datalink Subject Matter Experts (SMEs) to provide critical support across multiple Department of Defense (DoD) programs. In this role, you will lead a diverse team of Technical Service Analysts, remote Field Service Engineers, and Subject Matter Experts who provide essential support to customers in the field and across various programs. You will be responsible for managing, coordinating, and optimizing team performance in alignment with the goals and requirements of a dynamic mission-focused organization.
Requirements
- Supervise and mentor a team of onsite Technical Services Analysts, remote Field Service Engineers, and SMEs.
- Train and support team members, ensuring technical proficiency, professional growth, and successful collaboration.
- Monitor and evaluate team performance, implementing and improving resource distribution and operational workflows.
- Oversee the installation of software maintenance releases, hardware upgrades, system integration, training and diagnostic testing for resolving product and performance-related challenges.
- Provide oversight and integration support for hardware and software products, network configurations, and new system initiatives.
- Collaborate with customers and senior-level leadership, resolving complex technical support issues and identifying product improvement opportunities.
- Plan, prepare, and conduct team training and on-the-job demonstrations to support skill development and team alignment.
Responsibilities
- Supervise and mentor a team of onsite Technical Services Analysts, remote Field Service Engineers, and SMEs.
- Train and support team members, ensuring technical proficiency, professional growth, and successful collaboration.
- Monitor and evaluate team performance, implementing and improving resource distribution and operational workflows.
- Oversee the installation of software maintenance releases, hardware upgrades, system integration, training and diagnostic testing for resolving product and performance-related challenges.
- Provide oversight and integration support for hardware and software products, network configurations, and new system initiatives.
- Collaborate with customers and senior-level leadership, resolving complex technical support issues and identifying product improvement opportunities.
- Plan, prepare, and conduct team training and on-the-job demonstrations to support skill development and team alignment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
