Field Engineer Sr
About The Position
The Field Engineer Senior delivers the highest level of customer service through technical customer support (remote or on-site) for services pertaining to IT Desktop and Low Voltage Infrastructure. Installs hardware and performs maintenance, fiber and copper cabling, OS settings, configurations, and tier 2 technical troubleshooting and problem resolution. Collaborates with other Information Services work groups to resolve tickets. Follows appropriate escalation process as defined within the Information Services support processes. These services may be provided at LLUH and other facilities under minimal supervision. Performs other duties as needed.
Requirements
- Minimum three years of IT Desktop, Low Voltage Infrastructure or mobile technology work experience in a large work environment required
- Knowledge of modern desktop hardware and operating systems
- Able to read and write legibly
- Able to speak in English with professional quality
- Able to use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint)
- Able to operate/troubleshoot basic office equipment required for the position
- Able to relate and communicate positively, effectively, and professionally with others
- Able to work calmly and respond courteously when under pressure
- Able to collaborate and accept direction
- Able to communicate effectively in English in person, in writing, and on the telephone
- Able to think critically
- Able to manage multiple assignments effectively
- Able to organize and prioritize workload
- Able to work well under pressure
- Able to problem solve
- Able to recall information with accuracy
- Able to pay close attention to detail
- Able to work independently with minimal supervision
- Able to distinguish colors as necessary
- Able to hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace
- Able to see adequately to read computer screens, and written documents necessary to the position
- Valid Driver's License required at time of hire
Nice To Haves
- Bachelor's Degree preferred
- Experience preferably in a healthcare setting
- BISCI Registered Communications Distribution Designer (RCDD) preferred
- Microsoft Certified Solutions Expert (MCSE) preferred
- Cisco Certified Network Associate (CCNA) preferred
- Apple Certified Support Professional (ACSP) preferred
Responsibilities
- Installs hardware and performs maintenance
- Performs fiber and copper cabling
- Performs OS settings and configurations
- Provides tier 2 technical troubleshooting and problem resolution
- Collaborates with other Information Services work groups to resolve tickets
- Follows appropriate escalation process as defined within the Information Services support processes
- Provides services at LLUH and other facilities under minimal supervision
- Performs other duties as needed
Benefits
- Equal opportunities in all aspects of the employment process
- Reasonable accommodations for otherwise qualified individuals requesting an accommodation due to a disability
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What This Job Offers
Job Type
Full-time
Career Level
Senior
