Field Engineer Specialist

Zayo Group•Remote - KY, KY

1d•Onsite

About The Position

Zayo is seeking a Field Engineer Specialist to coordinate on-site activities with customers, vendors, and carriers and install, troubleshoot, repair, and maintain equipment associated with ENA services at customer premises. The role covers data, voice, and wireless communication systems and requires diagnosing issues using technical expertise, product knowledge, communication, and problem-solving skills. The specialist independently determines root causes and resolutions while managing multiple assignments with shifting priorities and timelines to meet customer expectations. This field-based role covers the Lexington, Kentucky metro area. The ideal candidate lives within a 30-minute commute of the area. Travel is required 90% of the time, with overnight stays as needed. Applicants must already be authorized to work full-time in the United States; employer-sponsored work authorization is not available for this position.

Requirements

At least one year of experience in the data networking field.
Working knowledge of Cisco command-line interface.
Experience with LAN/WAN/VPN and remote network technologies and protocols, including TCP/IP, HTTP, FTP, ATM, Frame Relay, and DSL, as well as routers, hubs, and servers.
Experience with VoIP installation and maintenance.
Knowledge of Wi-Fi design, installation, and maintenance.
Knowledge of commonly used concepts, practices, and procedures in the field.
Ability to plan and accomplish goals using experience and sound judgment.
Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
Ability to write reports, business correspondence, and procedure manuals; present information effectively; and respond to questions.
Ability to communicate technical concepts to technical and non-technical audiences.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a wide range of technical instructions and work with abstract and concrete variables.
Ability to occasionally lift and/or move up to 75 pounds and use a standard 8-foot or 10-foot ladder.
Availability for evening, late-night, and weekend hours when needed for customer project work, maintenance, or emergency restoration.
Willingness to travel 90% of the time and stay overnight as needed.
Valid driver’s license and good driving record.
Currently authorized to work in the United States on a full-time basis; the position is not eligible for employer-sponsored work authorization.

Nice To Haves

CCNA certification.
Experience working with carriers and troubleshooting high-capacity data circuits.

Responsibilities

Collaborate with ENA engineers, project managers, and others to initiate technical process changes that improve serviceability, efficiency, and customer experience.
Coordinate on-site activities with customers, vendors, and carriers for troubleshooting, surveys, and installations.
Prepare and test hardware, update device firmware, and confirm configurations are ready for production before dispatch.
Travel to customer locations to install, troubleshoot, and support inside wiring between the carrier demarcation point and access router.
Troubleshoot network hardware using network analyzers and testing equipment.
Determine when to escalate issues to the appropriate support group and interact with third-party vendors and consultants on ENA’s behalf.
Handle low-voltage demarcation extensions and cross-connects between network devices, applying knowledge of Ethernet communications and Layer 2 switching.
Work with Layer 1 connections, including Cat 5 and Cat 6 terminations, RJ21X and 66-block house cabling, and fiber termination identification.
Create, update, and maintain accurate site documentation, including pictures and documents for ISP and OSP work on ENA builds at customer facilities.
Document project and troubleshooting work in an internal ticketing system.
During ISP/OSP surveys, work with vendors and carriers to identify cost-effective pathways for customers and ENA.
Obtain timely firm vendor quotes for project management approval and purchase order creation.
Maintain appropriate equipment levels for the assigned coverage area and coordinate with Inventory Management to obtain hardware for upcoming installations.
Test and repair equipment returned from customer locations.
Follow inventory management procedures and keep ENA’s Asset Management tool accurate and up to date.
Occasionally coach, instruct, or assist others in areas of expertise.
Develop knowledge and expertise and pursue continuous improvement in personal performance to support departmental service excellence and customer service objectives.
Perform other duties as assigned.