Field Engineer I - Boston

Coretelligent•Boston, MA

4d•Onsite

About The Position

At Coretelligent, we take ownership of the technology our clients rely on every day. We partner with growing, highly regulated organizations that need secure, dependable IT environments built to scale. Our role goes beyond support. We bring structure, clarity, and accountability to complex technology landscapes so leaders can move forward with confidence. Over the past several years, Coretelligent has entered a new chapter. We have strengthened our leadership team, modernized our service delivery, and sharpened our focus on long-term client outcomes. Our work spans managed IT, cybersecurity, cloud, and strategy, delivered through a model designed for consistency, transparency, and trust. We are building a team of professionals who care deeply about quality, ownership, and continuous improvement. If you value clear expectations, thoughtful collaboration, and work that genuinely matters to the businesses you support, you will feel at home here. As a Client Support Engineer I at Coretelligent, you’ll combine your technical expertise with outstanding customer service to provide onsite support to our diverse and dynamic client base. This onsite role will have you traveling to local client locations throughout the Greater Boston area and working closely with clients at all levels, including executives. The ideal candidate will have a solid technical background, excellent troubleshooting skills, and a proactive approach to problem-solving. This role will involve providing both onsite and remote IT support to our clients, handling a broad range of technologies including Windows operating systems, networking, Microsoft 365, Azure, and server infrastructure. As a Level 1 Engineer, you will provide onsite for a broad range of technical issues, ensure seamless customer communications, and contribute to maintaining a high standard of ‘white glove’ service for clients. The position also includes participation in an on-call rotation.

Requirements

1+ years of related work experience
Proficient in Azure Environments and O365 Administration
Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results
Ability to follow and adhere to a defined process
Excellent communication skills, both written and verbal
Must be customer focused and able/willing to provide “white glove” service

Responsibilities

Communicate with clients on-site (desktop support) to resolve technical issues and close tickets
Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications
Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues
Troubleshoot backup solutions, mail-flow, and Exchange DAG
Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients
Deploy new hardware using Imaging technology
Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms. This includes: creation, removal, changes, password resets, and bulk operations
Utilize strong working knowledge of Corporate Networking and Services to provide client support. This includes configuring switches. It also includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN
Perform after hours work as needed for on-site support and infrastructure/server maintenance.