Field Engineer I (Seattle)
About The Position
NoaNet is a non-profit mutual corporation providing wholesale telecommunications transport and is headquartered in the Spokane, Washington area. For over 20 years, it has operated a reliable public open-access broadband communication network totaling over 3,300 fiber miles that provides rural areas access to broadband services, supporting last-mile providers that serve more than 260,000 customers. NoaNet’s members are nine public utility districts and a joint operating agency that have served wholesale customers in Washington State since 2000. Learn more about NoaNet at https://noanet.net/. Purpose of Position: Field Service Delivery Engineers are assigned to a specific geographical area to support NoaNet customers. SDE’s Primary function will be to focus on engineering and operation duties which includes: design, build, test, deploy, provision and troubleshoot the NoaNet production Network.
Requirements
- Demonstrated ability to work independently and as a member of a team.
- Excellent oral and written communications skills required.
- Must have the ability to train and provide technical guidance to less experienced personnel.
- Superior interpersonal and professional skills; able to handle stress when working with customer and/or other employees issues with diplomacy. Must have a high degree of self-initiative and be able to prioritize and handle multiple tasks with independent decision-making.
- Minimum of three year of increasing responsibility and experience in a telecommunications central office OR Operations environment is required.
- High School diploma or equivalent required.
- Must maintain and possess a valid driver’s license, proof of insurance, and a satisfactory driving record.
- Ability to lift and carry up to 50 lbs. and work in cramped spaces and at heights.
- Hearing, vision, depth perception, and hand-to-eye coordination sufficient to perform job duties.
- Visual and auditory acuity necessary to operate equipment and identify color-coding.
- Ability to tolerate temperature and weather extremes (fumes and odors, dust, low light conditions.)
- Strength and coordination sufficient to perform job duties.
Nice To Haves
- Associates’ degree in Telecommunications, Computer Science or related field required; OR a combination of relevant education and/or work experience sufficient to perform the duties may be substituted for the degree on a year-for-year basis.
- Experience in a wide variety of telecommunications networks to include: ALU, Juniper, and ADVA equipment.
- Knowledge of IP address nomenclature and meaning, IP protocols, IP routing, router and switch components and facilities.
- Industry specific certifications are highly valued and can contribute toward education. Certifications of preference; Nokia, CCNA (Cisco), Juniper certifications preferred.
- Experience in building infrastructure equipment to include, but not limited to: generators, power distribution units (PDU), uninterruptible power systems (UPS), automatic transfer switches (ATS), HVAC, etc.
Responsibilities
- Troubleshoot customer service issues- even those that are not our problem
- Keep customers updated on trouble resolution progress (Ticketing, Email, Phone Call)
- Escalation of severe or chronic customer issues; create performance improvement plans in collaboration with the Product owners.
- Available for on-call support 24/7/365 (excluding scheduled PTO)
- Part of a on-call team that rotates NOC escalation responsibilities.
- Dispatches for preventative maintenance, quality control inspections and repair facility equipment.
- Provides engineering services expertise to internal stakeholders, owner groups and providers.
- Performs the technical evaluation needed to address a given concern
- Prepares the technical documentation for systems and telecommunication solutions/requisitions
- Daily travel to customer job sites
- Planning and coordinating with customers
- Installation, testing and verification of network equipment
- Proven ability in maintain and troubleshooting HVAC, free-air ventilation DC and AC power systems, and various building structures designed for telecommunication equipment
- Strong Knowledge of MPLS Networking, Ethernet Switch and IP Routing
- Understanding of standard network service architectures such as MPLS VPN's and Pseudo wire.
- Strong understanding of OSI model and configuration of routing protocols such as EIGRP, OSPF, MPLS, and BGP.
- Understanding of DWDM network concepts and components.
- Broad based working knowledge of and ability to maintain complex voice, SONET transport, cable and data networking systems and standards.
Benefits
- Defined Benefit Retirement Plan through the WA State Department of Retirement Systems
- 457b Optional Supplement Plan
- Medical, Dental and Vision insurance
- Accidental Death and Long Term Disability Plan
- Combined Paid Leave
- 11 Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
