Field Engineer - Emergency Call Handling
About The Position
The Software Enterprise Deployment and Integration team delivers solutions to the public safety sector, focusing on technology and tools that enable customers to respond faster with smarter and safer decisions. This team deploys and supports products such as Emergency Call Handling, 911 Equipment, Computer Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing. The Emergency Call Handling (ECH) Field Engineer will be responsible for the implementation of systems based on site design specifics, including on-site configuration, testing, cutover, and post-cut support for Motorola’s on-premise and cloud-hosted ECH solutions. This role involves significant travel, with over 75% expected.
Requirements
- High School diploma, or G.E.D. or Associates, and Bachelor's degree.
- Legal authorization to work in the U.S. indefinitely is required.
- Employer work permit sponsorship is not available for this position.
Nice To Haves
- Bachelor's Degree in Engineering, IT, Software Engineering, or Technology.
- 3+ plus years of deployment and integration of complex IP products and systems.
- Experience with Cloud Platforms and Deployment Models (e.g., Azure, AWS, or Private Cloud environments).
- Experience with Cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory).
- Experience with installation, administration, and troubleshooting of: Server Virtualization, specifically with VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+.
- Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016.
- Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2.
- Workstation Operating Systems, specifically Windows 7 & 10.
- Linux.
- Network Switches, preferably with Cisco IOS.
- Basic knowledge of Firewalls and Routers, preferably with Fortinet FortiGate.
- Server hardware / Workstation hardware.
- Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred.
- Exercises judgment in the selection of methods and techniques for obtaining solutions.
- Ability to apply critical thinking skills to solve problems and make decisions.
- College Degree in Engineering, IT, or Technology
- 3+ years of experience in the deployment or Integration of complex IP products and systems.
- Relevant Cloud Certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) are a plus.
- CompTIA Network+ AND Security+
Responsibilities
- Performs system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications.
- Performs site verification testing prior to cutting a site into a production environment.
- Configures and troubleshoots connectivity between local site infrastructure and cloud-hosted application environments.
- Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment.
- Documents all changes to the solution, including cloud tenant configurations and API integrations, that may occur during the implementation phase of the project.
- Ensures that installation/quality issues are resolved in a timely and efficient manner.
- Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades.
- Participates in pre-contract oral presentations and customer negotiations as required.
- Maintains subject matter expert skills in emerging cloud-native public safety technologies.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
