Field Engineer Education Specialist
About The Position
The Field Engineer Education Specialist (FEES) will deliver high-impact technical training that enables Field Engineers and customers to safely and effectively service QuidelOrtho diagnostic systems. This role combines hands-on technical expertise with instructional excellence to support a highly regulated, customer-critical environment. Training delivery will utilize Instructor-led, and virtual training methods. The FEES will instruct students in device theory, troubleshooting, e-Connectivity, disassembly, adjustment, repair, maintenance, device installation, servicing techniques, as well as proper and compliant documentation. This is a remote position with frequent travel to Rochester, NY.
Requirements
- Minimum of an Associate's degree (Electrical, Mechanical, or Biomedical Engineering preferred) or equivalent 2 years experience
- 5+ years of experience with troubleshooting, repairing, and maintaining complex electrotechnical systems
- Demonstrated experience delivering technical training (in-person and/or virtual)
- Strong communication and presentation skills
- Ability to travel up to 75% domestic and/or international
- This position is not currently eligible for visa sponsorship.
Nice To Haves
- Experience training on diagnostic or regulated medical devices
- Experience with video-based, blended or classroom learning design and development
- Instructor certification (QuidelOrtho or equivalent)
- Experience with LMS platforms and virtual training tools
Responsibilities
- Deliver high quality instrumentation training to Field Service Engineers or customer biomedical engineers in a highly regulated environment on the safe and efficacious troubleshooting, repair, and maintenance of QuidelOrtho products.
- Facilitate training for internal customers including, sales, technical support, and other QuidelOrtho staff as needed.
- Responsible for maintenance, repair, and modification of FE training equipment, including technical audio and video used to deliver virtual training.
- Assist in the development of training content for new and existing products including continuing education materials with a focus on delivery using the latest technologies.
- Responsible for coordinating and managing classroom inventories and supplies to ensure the delivery of successful training programs, in a cost-effective manner.
- Maximize training outcomes by providing coaching, delivering Train-the-Trainer programs, and conducting follow-up activities with fellow trainers to enhance organizational effectiveness.
- Participate on cross-functional teams and projects including, but not limited to: product development, service publications, written and online training documentation, and continuous learning initiatives for North America.
- Build and maintain sound working relationships with sales and service management at all levels.
- Perform ride-along activities with Field Engineers to identify and promote best practices and to remain current on QuidelOrtho products.
- May also ride with new Field Engineers to provide coaching or performance evaluation.
- Perform other work-related duties as assigned.
Benefits
- medical, dental, vision, life, and disability insurance
- 401(k) plan
- employee assistance program
- Employee Stock Purchase Plan
- paid time off (including sick time)
- paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
