Field Engineer 3

Ampcus Inc.•Groton/New London, CT

10h•Onsite

About The Position

Ampcus Inc. is seeking a Field Engineer 3 to provide onsite desktop, hardware, software, network, and technical support at a government customer location in the Groton/New London, CT area. This is a journeyman-level field support position involving installation, diagnosis, maintenance, troubleshooting, repair, and deployment of computer-related products and technologies. The ideal candidate will have 1–3 years of hands-on computer support experience and strong foundational hardware and software troubleshooting skills.

Requirements

1–3 years of computer/desktop support experience.
Basic hardware and software troubleshooting skills.
Experience installing, configuring, and troubleshooting computers and peripherals.
Ability to troubleshoot and repair desktop/laptop hardware.
Basic understanding of networking concepts and network devices.
Strong organizational skills and attention to detail.
Good work ethic and ability to work independently.
Strong customer service and communication skills.
Ability to work the required split-shift schedule.
Must be a registered U.S. Citizen.
Must be at least 18 years of age.

Nice To Haves

Experience with PC/laptop imaging and software installation is preferred.
Experience with ticket management/service management platforms.
Experience configuring or deploying iOS, Android, or other mobile devices.
Experience with software deployment and troubleshooting.
Experience with hardware deployment and troubleshooting.
Experience performing hardware repairs.
Relevant technical certifications such as CompTIA A+, Security+, Apple, Dell, or equivalent.

Responsibilities

Install, configure, maintain, diagnose, and service desktop and laptop computers, printers, network devices, standard software, and low-end servers.
Perform basic hardware and software troubleshooting and problem resolution.
Provide desktop, laptop, server, networking, and peripheral support.
Install, maintain, and troubleshoot PCs, associated software, networks, servers, and peripherals.
Perform hardware replacements, including disk replacement on enterprise storage products.
Support legacy products and core/server products from operational and maintenance perspectives.
Perform network product installation, maintenance, and troubleshooting.
Execute installs, moves, adds, and changes as required.
Reload and re-image PCs and laptops.
Install, configure, and optimize hardware/software networking products.
Test and certify PCs, networks, servers, and customer-approved applications.
Troubleshoot issues that cannot be resolved by the Help Desk or Service Desk.
Follow standard procedures, methods, scripts, and technical tools to diagnose and resolve incidents.
Escalate unresolved or complex issues appropriately.
Maintain accurate incident and service-request records in the ticketing system.
Ensure tickets are updated in accordance with customer-specific Service Level Agreements (SLAs).
Maintain a high degree of professionalism in communication, conduct, and appearance.
Ensure customer satisfaction throughout the service delivery process.