Field Engineer 3

TekWissen•Oklahoma City, OK

5d•Onsite

About The Position

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry focused solutions integrated with leading-edge security to clients in government, financial services, and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing. This is a driving job and Must have his/her OWN RELIABLE CAR and CAR INSURANCE. Driving, may service whole state of OK, main service areas are Oklahoma City, Lawton, Tulsa but may have to drive up to 3 hours. This is a 12+ months contract position and there are possibilities to extend or contract to hire based on performance. Driving Required: 250-350 miles per week. Mileage will be reimbursed.

Requirements

High School Diploma or GED required
1+ Years of hands-on experience with laptop and desktop break-fix
General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications
Ability to resolve basic / non-complex problems as directed
Must have his/her OWN RELIABLE CAR and CAR INSURANCE

Nice To Haves

May require technical certification or Associate Degree
Generally, 2-4 years’ experience in area of responsibility.
Computer-building background experience preferred

Responsibilities

Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
Ensures systems operate as designed and are maintained and/or upgraded per requirements.
Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.
Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Provides the full range of Field Engineering support for an assigned base of large / complex clients.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.