Field Electrical Technician (etech) - Oil & Gas
About The Position
The Field Electrical Technician (eTech) supports the development, implementation, and continuous improvement of new and existing products while providing hands-on technical expertise at customer sites. The role serves as a technical resource for customers and dealers on electrical systems, troubleshooting, and product performance, and works with customers, service teams, manufacturing, and product development to turn field feedback into product improvements. It investigates quality and reliability concerns, performs root cause analysis, drives corrective actions, and recommends improvements to manufacturing and design processes. The position requires extensive travel, including domestic and international travel, to support customers, conduct field investigations, deliver training, and build subject matter expertise in electrical systems and product applications. The position is onsite five days a week and does not offer visa sponsorship. Relocation assistance is available.
Requirements
- Electrical Engineering degree or technical equivalent degree.
- Ability to travel 50% or more, including domestic and international travel.
Responsibilities
- Serve as the primary technical resource for customers and dealers, providing electrical systems expertise, troubleshooting support, and on-site guidance to resolve complex product and performance issues.
- Work with customers, service teams, manufacturing, and product development to translate field feedback into improvements that enhance quality, reliability, and customer satisfaction.
- Investigate product quality and reliability concerns, perform root cause analysis, and drive corrective actions to prevent recurrence and improve product performance.
- Evaluate manufacturing and design processes, identify improvement opportunities, and provide engineering recommendations to optimize product quality, serviceability, and production efficiency.
- Communicate technical specifications, product updates, and service recommendations to technical and non-technical stakeholders, while tracking and managing product issue resolution.
- Travel to support customers, conduct field investigations, deliver training, and develop expertise in electrical systems and product applications.
Benefits
- Medical, dental, and vision benefits
- Paid time off plan, including vacation, holidays, and volunteer time
- 401(k) savings plans
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Health Lifestyle Programs
- Employee Assistance Program
- Voluntary Benefits and Employee Discounts
- Career Development
- Incentive bonus
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
- Relocation assistance
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What This Job Offers
Job Type
Full-time
