Field Director, Regional and Government Accounts – Payers (West)

Johnson & Johnson • Titusville, NJ

15h • Remote

About The Position

Johnson & Johnson Health Care Systems Inc. Strategic Customer Group Inc. is recruiting for a Field Director, Regional and Government Accounts – Payers for the West US Region, covering key Commercial Payer Accounts in the following states: California, Hawaii, Alaska, Arizona, Oregon, Washington and Nevada. This is a field-based leadership role and residing in the West regional coverage area is preferred. Johnson & Johnson Health Care Systems Inc. provides account management and customer support services to key health care customers, including hospital systems and group purchasing organizations, leading health plans, pharmacy benefit managers, and government health care institutions. The company also provides contract management, logistics and supply chain functions for the major Johnson & Johnson franchises.

About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionary like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

Requirements

• BA/BS degree required.
• Three to five years of account management experience required.
• Three or more years of people management experience within healthcare required, preferably within pharmaceutical, medical/surgical or device account/sales management required.

Nice To Haves

• Experience leading a customer-facing team, managing multiple projects simultaneously and effectively leading and developing direct reports is strongly preferred.
• Experience in health plans, payer contract negotiations, and contract implementation is strongly preferred.
• Johnson & Johnson therapeutic area and product knowledge preferred.
• Prior experience working with key stakeholders at the Director and Senior Management level preferred.
• Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time preferred.
• Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgment preferred.

Responsibilities

• Leads, collaborates, and directly manages an external team of Strategic Market Directors who are fully accountable for, and have primary responsibilities for the JJIM portfolio across Commercial, Medicare, and Medicaid Payers, as well as leading internal coalitions to understand market influencers and mitigate potential risks.
• Ensures product access and profitability within Commercial Health Plans, PBM’s, and State Medicaid Accounts through direct interaction, coaching and guidance of their direct reports.
• Serves as a thought leader and expert resource for specific areas of expertise in the local market, across the Johnson & Johnson Innovative Medicine therapeutic areas and portfolio of products and navigates alignment with internal Value, Access, and Pricing and brand teams on strategies to achieve product access.
• Counsels on contractual terms and determines corrective action to remediate any identified deficiencies or reported disputes.
• Ensures that customized business plans, strategic goals and objectives, and account plans are developed for each stakeholder that aligns with Regional, National, and Company goals.
• Communicates strategically to highlight initiatives, activities, and achievements that bring positive visibility to the organization.
• Manages operational aspects of their teams (e.g., budget, performance, and compliance), as well as implementing workforce and succession plans to meet business needs.
• Hires, develops, assesses, trains, and motivates team members to achieve business and professional developmental goals and objectives.
• Coaches others to effectively convince internal and external stakeholders to build mutual alignment, adopt difficult positions, and achieve outcomes that are both customer-centric and company.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager