Field & Desk Auto Adjuster

Allstate • Spokane, WA

10d • Hybrid

About The Position

National General is a part of The Allstate Corporation, offering a wide range of insurance products. As a Field & Desk Auto Adjuster, you will be responsible for writing virtual estimates in a fast-paced, high-production environment as part of our NEST team. This hybrid role offers the opportunity to leverage your estimating expertise from home and in the field. Based on field territory volume, you will also have the opportunity to inspect vehicle damages in person, providing a balanced mix of desk and field adjusting responsibilities. Success in this role requires strong estimating skills, excellent time management, adaptability, and a commitment to delivering an outstanding customer experience. This position provides flexibility, growth opportunities, and the chance to be part of a supportive and collaborative team. The ideal candidate resides in the Spokane, WA area or Coeur d'Alene, ID territory and possesses strong negotiation, time management, and customer service skills, along with the ability to adapt in a fast-paced environment and work effectively as a team player. Experience with auto insurance estimating, including both desk and field appraisals, is required, along with proficiency in the CCC One estimating platform. While adjuster licensing is preferred, it is not required; candidates must be willing to obtain the appropriate license during training if not currently licensed.

Requirements

• Experience with auto insurance estimating, including both desk and field appraisals
• Proficiency in the CCC One estimating platform
• Strong negotiation skills
• Strong time management skills
• Strong customer service skills
• Ability to adapt in a fast-paced environment
• Ability to work effectively as a team player
• Authorization to work in the United States

Nice To Haves

• Adjuster licensing is preferred
• Resides in the Spokane, WA area or Coeur d'Alene, ID territory

Responsibilities

• Applies thorough understanding of regulatory compliance and fair claims practices
• Builds established relationships with both internal and external customers
• Exhibits proficient estimating fundamentals in order to create estimates of damages on 1st and 3rd party material damage losses
• Processes a deep understanding of the content of all policy types written by the company
• Negotiates settlements, makes settlement payments and documents all activities in the file within escalated authority limits

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
• Monthly connectivity reimbursement for employees eligible to work from home
• Dedicated, private workspace free from distractions (when working from home)
• Appropriate desk and seating (when working from home)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed