Field Data Collection Support Technician

BerryMex•Watsonville, CA

1d•$24 - $27•Onsite

About The Position

Provide first-level technical and operational support for Field Data Collection (FDC) systems used in agricultural operations, ensuring proper functionality, user adoption, and compliance with company standards. This role supports end users through training, troubleshooting, and system setup, contributing to accurate data capture and efficient field operations.

Requirements

High School Diploma
1 year of experience in customer service, technical support, or application support
Basic Technical Systems knowledge
Basic Hardware & Device knowledge
Basic IT Support Fundamentals knowledge
Basic Agricultural Operations knowledge
Basic Customer Support Processes knowledge
Customer Focus
Problem Solving
Communication
Training and Knowledge Transfer
Planning and Organizing
Collaboration
Technical Support Execution
Attention to Detail
Initiative
Adaptability
Interpersonal Effectiveness
Learning Agility
Service Orientation
Resilience
Microsoft Office proficiency

Nice To Haves

Experience supporting mobile devices or hand-held equipment preferred

Responsibilities

Provide first-level technical and operational support to end users (in person, phone, or electronic).
Support the use of applications such as fruit receipts, harvest, overhead, and product quality (PQ).
Troubleshoot basic system, application, and device issues.
Ensure proper use and functionality of both customized and off-the-shelf systems.
Ensure applications and equipment are used in accordance with company policies and procedures.
Deliver training to end users in field and office environments (one-on-one and group sessions).
Reinforce correct system usage and data entry standards.
Promote user adoption and compliance with established processes.
Configure and install applications on mobile devices and desktops.
Install firmware and software updates.
Support basic device setup and maintenance.
Other duties as assigned