Field Customer Success Specialist

Ampacity, LLC.•,

26d•$25 - $30•Onsite

About The Position

We're adding a Field Customer Success Specialist to our Electrical team — a boots-on-the-ground role built to make sure every shipment, every count, and every customer interaction reflects the reliability and precision Ampacity is known for. You'll be the face of Ampacity on customer job sites, turning logistics execution into a genuine competitive advantage and building the kind of trust that keeps customers coming back. This isn't a back-office logistics role. You'll be on-site with customers, in the field, solving problems in real time and making sure nothing falls through the cracks between the warehouse and the job site.

Requirements

Experience in logistics, warehousing, materials management, construction, or field services (electrical/solar industry experience a strong plus)
Comfort working independently on job sites and managing your own schedule and travel
Sharp attention to detail - comfortable with physical counts, documentation, and reconciliation
Strong communication skills; able to build rapport quickly with customers and internal teams
A proactive, ownership mindset - you spot problems before they become customer issues
Willingness and ability to travel up to 80%, including some overnight and multi-day trips
Valid driver's license; comfort working outdoors and on active construction/job sites

Nice To Haves

Familiarity with basic inventory or ERP systems is a plus

Responsibilities

Provide onsite support for customers as they receive electrical goods (eBOS) and material shipments
Execute physical counts and inventory verification against purchase orders and packing lists
Identify shortages, damages, or missing items and drive fast, accurate resolution
Manage and track RMAs (Return Merchandise Authorizations) from initiation through closure
Serve as the customer's trusted point of contact on-site — answering questions, flagging issues early, and keeping projects moving
Partner with internal project management, logistics, and sales teams to resolve discrepancies quickly
Document site visits, counts, and resolutions with clear, consistent reporting
Build long-term relationships that make Ampacity the easy, obvious choice for repeat business
Travel to customer and project sites as needed, up to approximately 80% of the time
This role will evolve over time with the needs of the business.