Field Custom Services Project Manager - New York City NY

Best Buy•Albany, NY

6d•Onsite

About The Position

As a Field Custom Services Project Manager, you’ll oversee custom installation projects in your designated region. You’ll work with in-home designers and sales leaders to build and maintain thorough knowledge of our custom services model. You’ll lead a team of installers and build a strong employee culture that leads to favorable customer and business results.

Requirements

2 years of experience as a supervisor or manager
2 years of sales, installation, operations or customer service experience
Current, valid driver's license
Must be at least 21 years old
Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
Acquire and maintain any state or local licensing, as required, within 90 days of hire

Nice To Haves

Experience working in custom integration, project management, construction or related field
Experience managing a remote workforce
Bachelor’s degree in operations management, distribution, logistics, business or related field

Responsibilities

Ensure operational consistency, strategic alignment, and performance accountability
Build and maintain an exceptional team culture centered around engagement and belonging
Lead all custom installation projects to completion accurately, on-time, and within budget
Conduct site visits to drive technical expertise, safety compliance and customer experience
Work directly with in-home designers to ensure fulfillment and complex sales strategies are being executed, and communicate your findings with field leaders
Act as the main point of contact for customers regarding custom services through the fulfillment phase
Support the safety, cleanliness and organization standards of retail warehouses