Field Custom Services Manager

Best Buy•Austin, TX

9h•Hybrid

About The Position

As a Field Custom Services Manager, you’ll oversee custom installation teams in your designated region. You’ll work across Best Buy teams to build thorough custom services sales knowledge and execution. You’ll lead a team of project managers and build a strong employee culture that leads to favorable customer and business results. This role covers the Texas and Oklahoma regions. You will need to reside in within those area, however we prefer talent located in either Dallas or Fort Worth, Texas. This role is hybrid , which means you will be required to work some days on-site at a Best Buy location and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process. What you’ll do Lead your team to meet operational goals, P&L budgets and strategic alignment standards Build and maintain an exceptional team culture centered around engagement and belonging Coach leaders to drive talent development, performance and employee experience Ensure the regional custom installation team is up to date with all required fundamentals and continued training for their applicable roles Conduct store visits in partnership with other leaders to ensure fulfillment strategies are executed and warehouse safety standards are met Meet with the Operations Assistant Manager to receive feedback on operational gaps and put plans in place to improve outcomes Overnight travel, as needed.

Requirements

4 years of retail, logistics, operational, warehouse, inventory or customer service experience
3 years of experience as a supervisor or manager
3 years of experience managing and reviewing operational expenses and revenue

Nice To Haves

Multi-unit management experience
Experience working in custom integration, project management, construction or related field
Experience managing a remote workforce
Bachelor’s degree in operations management, distribution, logistics, business or related field

Responsibilities

Lead your team to meet operational goals, P&L budgets and strategic alignment standards
Build and maintain an exceptional team culture centered around engagement and belonging
Coach leaders to drive talent development, performance and employee experience
Ensure the regional custom installation team is up to date with all required fundamentals and continued training for their applicable roles
Conduct store visits in partnership with other leaders to ensure fulfillment strategies are executed and warehouse safety standards are met
Meet with the Operations Assistant Manager to receive feedback on operational gaps and put plans in place to improve outcomes
Overnight travel, as needed.