Field Consultant, CLESS (Construction Defect)

Nationwide•King William, VA

1d•$108,000 - $200,000•Hybrid

About The Position

This role is for a Field Consultant on Nationwide's Property and Casualty team, focusing on construction defect claims. The position involves resolving insurance claims by providing prompt, courteous, and fair service to customers. The ideal candidate will be a skilled investigator, negotiator, and communicator who thrives in problem-solving claims resolution while adhering to processes that ensure fair resolution, customer satisfaction, and cost management. The Field Consultant will analyze, review, and adjust commercial casualty claims, many of which are serious and complex. Responsibilities include investigating and evaluating property damage, negotiating resolutions, handling lawsuit files, overseeing defense counsel, and managing the disposition of claims within prescribed authority. Opportunities to provide advice, counsel, and training to Claims representatives are also part of the role.

Requirements

Eight years commercial casualty claims handling experience preferred.
Superior knowledge of best claims practices used to resolve the most severe and complex bodily injury and property commercial claims.
Knowledge of insurance contracts, medical terminology and legal aspects of court procedures affecting legal liability for all lines of insurance.
Ability to operate various claims systems and related software.
Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience.
Analytical skills to make independent decisions and resolve conflict in such areas as application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions.
Ability to coordinate with defense counsel in the handling of cases involving serious and sometimes complex liability issues from inception through trial.
Command of written and verbal communication skills for contact and/or negotiation.
Organizational skills to effectively establish work priorities in accordance with objectives and standards.
Ability to operate personal computer and related software.
Representatives must be able to operate an automobile and have a valid driver's license with a safe driving record.
Must be able to make physical inspections of accident scenes and property loss sites.
Must be able to climb ladders, balance at various heights, stoop, bend and/or crawl to inspect vehicles and structures.
Must be able to work outside in all types of weather.
Must be able and willing to work irregular hours and to travel with possible overnight requirements.
May be on-call.
Must be available to work catastrophes (CAT).
A valid credit check and/or background check will be required as part of the selection process.

Nice To Haves

Undergraduate degree or post-graduate studies preferred.
State licensing where required.
Successful completion of required/applicable claims certification training/classes.

Responsibilities

Responsible for the most serious and complex commercial bodily injury and/or property damage claims.
Makes decisions within maximum authorization; recommends settlement values in the disposition of serious and complex claims.
Adheres to high standards of professional conduct while delivering superior claims service.
Plans and meets all deadlines necessary to promptly and effectively apply best claims practices to resolve all assigned cases in accordance with company guidelines.
Uses various methods of settlement in cases where warranted.
Assigns cases to outside vendors as warranted.
Provides reserve analysis to ensure timely and accurate case reserves in accordance with best claims practices.
Maintains current knowledge of assigned insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications.
Provides specialized training and consultation to non-claims areas as requested.
Creates and analyzes severe incident reports, reinsurance reports and other information to home office, claims management, and underwriting.
Oversees defense counsel in all lawsuit activities throughout the life of the claim.
Delivers a positive customer service experience to all internal, external, current and prospective Nationwide customers.
May perform other responsibilities as assigned.