Field Clinical Coordinator

Dozee•San Juan, TX

1d•Onsite

About The Position

Dozee Health AI is seeking a Field Clinical Coordinator to join their dynamic team. This role involves providing training and support to nurses and caregivers on device operation, maintenance, and interpretation of readings. The coordinator will also be responsible for on-site troubleshooting, device installation and setup, ensuring compliance with HIPAA and safety protocols, and maintaining accurate documentation and inventory. This position requires frequent travel within assigned regions and collaboration with various internal teams to ensure seamless service execution and provide feedback for product improvement.

Requirements

Certifications such as CNA, Paramedic, or Medical Assistant (MA) – At least 1 is required.
Valid driver’s license and willingness to travel frequently.
Minimum 2–3 years’ experience in clinical coordination, medical device installation, or healthcare technology support.
Experience working in healthcare environments, preferably skilled nursing facilities.
Strong clinical knowledge and familiarity with healthcare workflows and medical devices.
Excellent communication and interpersonal skills.
Ability to train and guide clinical staff effectively.
Strong troubleshooting and technical problem-solving skills.
Attention to detail and ability to maintain accurate records.
Ability to work independently in the field while managing multiple priorities.

Responsibilities

Deliver hands-on training to nurses and caregivers on device operation, maintenance, and interpretation of readings.
Provide on-site and remote support to address common device and system issues.
Ensure compliance with facility protocols and company guidelines during device use.
Coordinate and facilitate telehealth assessments in collaboration with Nurse Practitioners (NPs).
Support nursing teams in performing basic patient reviews for stable patients.
Respond promptly to service requests to resolve device malfunctions or connectivity issues.
Diagnose and address minor hardware or software problems, escalating complex cases to the technical support team.
Replace or maintain faulty devices to ensure uninterrupted clinical operations.
Ensure all necessary firmware updates are applied to keep devices performing optimally.
Coordinate with the Installation Team to deploy RPM devices (e.g., sensors, monitors, software systems, etc) at healthcare facilities.
Ensure proper device calibration, pairing, and network connectivity.
Perform initial setup tests to verify full functionality before leaving the site.
Ensure compliance with HIPAA regulations and company policies to ensure patient data privacy.
Adhere to safety protocols when handling medical-grade electronic devices.
Verify that devices meet hospital infection control standards before and after installation.
Log all installation, troubleshooting, and repair activities in the system.
Timely reporting of recurring issues to engineering or product teams for improvement.
Maintain detailed service logs, customer interaction records, and resolution statuses.
Maintain an inventory of devices, replacement devices, and peripherals.
Track device deployment, retrievals, and replacements in the system.
Ensure proper storage and transportation of devices to prevent damage.
Coordinate with clinical, install and technical support, engineering, product and logistics teams to ensure seamless service execution.
Provide actionable feedback to product development teams based on field observations.
Relay customer complaints and suggestions to higher management for resolution and process improvement.