Gestionnaire Bilingue sur le terrain, Soutien des cliniques / Bilingual Field Clinic Support Manager (Québec)

Sentrex Health Solutions • Quebec, QC

7d • Hybrid

About The Position

Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services.

We are a 100% Canadian company with locations across the country. Our state-of-the-art facilities provide high-quality products and services. We offer the opportunity to be a part of a winning, high-performing team in a collaborative, engaging workplace culture that promotes a healthy work-life balance. We foster a diverse and inclusive culture where talent and commitment to excellence are welcomed and valued. This is a high-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year.

Requirements

• Bachelor’s degree completed
• Bilingualism (English and French) is required
• 1-2 years of experience in a Patient Support Program
• Professional demeanor with proven ability to communicate effectively with internal and external customers and stakeholders
• Excellent interpersonal skills and ability to build and maintain good relationships with clinic personnel, internal Sentrex Health Services colleagues, and all client personnel
• Ability to work from home and have a quiet, private home office space
• Excellent verbal and written communication skills
• Strong analytical skills including interpretation of regulations and legislation
• Advanced knowledge of the pharmaceutical distribution industry
• Excellent customer service, problem-solving, and conflict resolution skills
• Typing skills and ability to be a strong functional user of various computer-based programs
• Must be willing to travel
• Requires a valid Driver’s License
• Requires access to a vehicle for clinic visits

Nice To Haves

• Experience with reimbursement billing, special access, the appeals process, and conducting field-based reimbursement support and consultation is an asset
• Knowledge of private and public reimbursement structure, systems, and the process is an asset

Responsibilities

• Provide HCP portal training to the clinic staff.
• Utilize PSP related applications and software to complete reports and facilitate completion of enrollment forms, reimbursement forms, and other Program functions.
• Schedule and manage weekly clinic visits (or at such frequency as deemed appropriate).
• Support PSP dose reconciliation at clinic level.
• Proactively assess PSP services and make suggestions to enhance outcomes and quality of service.
• Offer support to clinics by performing and managing PSP related interactions.
• Determine on a case-by-case basis which PSP elements are necessary to satisfy the needs of the assigned prescribing HCP’s, subject to the limitations set out in contractual agreements with the client.
• Assist HCP’s in reviewing patient status and facilitating patient enrolment, as appropriate.
• Prepare and/or assist in the completion of Special Authorization submissions to the appropriate insurer by, among other things, reviewing patient charts, assessing previous therapies and tests.
• Request PSP materials such as Program enrollment forms, clinic guides, and patient printed materials from the client on an as needed basis.
• In collaboration with the Program Manager, train HCP’s and other clinic staff on PSP service offerings, subject to the limitation of the contractual agreement.
• Enroll patients into the PSP utilizing the appropriate enrollment forms and assist the HCP in preparing documentation for reimbursement of the drug prescribed through the appropriate insurer.
• Ensure patient services are coordinated and tracked, according to agreed upon Program performance metrics, to expedite access to therapy.
• Provide clear and concise information regarding PSP services to assist patients and HCP’s, as appropriate or desired.
• Data entry of sensitive patient information, accuracy, and completeness is crucial.
• Report Adverse Events/Severe Adverse Events following approved SOP’s.
• Complete relevant reports such as timesheets, expenses, mileage, validate CRM reports etc. as per established Program procedures.
• Additional duties as determined by the manager.

Benefits

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• RRSP Matching Program
• Employee & Family Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level