Field Client Services Assistant - Columbus

L&E Research•Columbus, OH

15d•$16 - $18•Onsite

About The Position

As our Field CSA, you're the on-the-ground point of contact for clients, respondents, and project teams, keeping sessions running smoothly from setup through wrap-up, in our facility and off site. Your schedule, locations, and hours shift week to week with the field calendar.

Requirements

Strong written and verbal communication and organization skills.
Comfort with Microsoft Office (Word, Excel, Teams), Outlook, OneDrive, Google Suite, and simple accounting, plus an eagerness to learn new tools, including AI.
Full-time availability with a flexible schedule, plus a valid driver's license, insurance, and transportation (exceptions may apply by location), and willingness to travel off site for Intercept projects.
Ability to stand for long periods on hard floors and lift up to 25 pounds (reasonable accommodation available on request).
Completion of required IT and security training and adherence to ISO/IEC 27001 and ISO 20252 standards.

Nice To Haves

Market research industry knowledge.
Supervisory or mentorship experience in client services, retail, or hospitality, including leading small teams or shifts.

Responsibilities

Prep research locations daily: cleanliness, shelf setup, and materials.
Support sessions with client needs, tally sheets, counts, documentation, and cleanup.
Help build each project's Day of Needs, keep the project workbook current, and complete the Nightly Report.
Step in as Assistant Manager when the CSM is out.
Onboard, mentor, and develop new CSRs and contract workers.
Troubleshoot basic equipment issues and oversee shipping.
Manage inventory, stock Intercept kits, and make supply runs in your own vehicle (mileage reimbursed).
Cover reception, route calls, and help keep guests and the space safe.