Field Client Manager
About The Position
Manages client accounts within a medium-sized territory to drive retention and commercial growth. This developed professional works unsupervised, provides informal guidance, and may occasionally lead small sales teams. The role maintains relationships with small- to medium-sized company customers, develops solutions and sales opportunities, clarifies customer needs, and ensures customer demands are met. It also develops relationships with potential customers, communicates product launches and sales campaigns, resolves customer queries and complaints, recommends suitable products or services, and identifies and escalates instances of policy or regulatory noncompliance.
Requirements
- Recommended general experience: 13 months to 3 years as an experienced practitioner able to work unsupervised.
- Recommended managerial experience: 4 to 6 months of basic experience coordinating the work of others.
- Experienced competence in customer-focused work, strengthening customer connections, and account/client management.
- Experienced competence in initiating sales conversations, identifying buying influences, managing buyer indifference and resistance, and understanding the buying process.
- Ability to build rapport, understand customer needs, issues, and motivations, and use in-depth questioning.
- Ability to maintain positive professional relationships and provide technical guidance when required.
Responsibilities
- Maintain relationships with small- to medium-sized company customers, personally or by supervising an account management team.
- Develop solutions, generate new opportunities, and ensure customer demands are met using established systems.
- Set clear objectives for sales calls or meetings, present using standard materials, and ask questions to assess customer interest and clarify information needs.
- Develop and implement customer contact plans to communicate product launches and engage customers in relevant sales campaigns.
- Serve as the first point of contact for customer queries and complaints, resolve issues, refer complex matters, and ensure customers receive an appropriate response.
- Develop and implement contact plans to engage potential customers in sales campaigns and build new relationships.
- Identify potential customers through information, referrals, recommendations, trade shows, and conferences.
- Identify products or services that meet customer needs, recommend quantities and configurations, explain the selection, and invite the customer to purchase under standard prices and terms.
- Identify team noncompliance with organizational policies, procedures, regulatory codes, or codes of conduct, and report or escalate issues as appropriate.
- Occasionally provide informal guidance or coordinate the work of others.
Benefits
- Country-specific benefits are offered; details vary by location and are available through the company's benefits information.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
