Field Client Experience Coordinator

Charles IT•Middletown, CT

6d•Onsite

About The Position

Exceptional Service, Endless Improvement, Passionate People, Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive. Due to growth, we are hiring a Client Experience Coordinator to support our service team by managing the scheduling and logistics of on-site client visits. This role plays a critical part in ensuring technicians are prepared, schedules are efficient, and clients are kept informed every step of the way. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment while delivering a strong, consistent client experience.

Requirements

High school diploma required
Strong proficiency in Microsoft Office
Excellent verbal and written communication skills
Strong organizational and time management abilities
Ability to manage multiple priorities in a fast-paced environment
High level of discretion when handling confidential information

Nice To Haves

PA diploma or certification preferred

Responsibilities

Coordinate and optimize technician schedules for on-site visits
Ensure all visit logistics are prepared, including vehicles, hardware, materials, and client access items
Communicate proactively with clients regarding scheduled and upcoming visits
Monitor and review service boards to identify scheduling gaps and MSP bot issues
Manage email, planner tasks, and internal follow-ups
Send client updates, including next-day visit confirmations and daily summaries
Conduct service board audits to ensure accuracy and process adherence
Partner with team leads to improve scheduling workflows and efficiency
Analyze scheduling trends and identify recurring service or process issues
Support ongoing improvements to field coordination processes
Assist with occasional client pickups or drop-offs as needed