Field Claims Representative III Investigator- Investigative Services

Intact FC • Mississauga, ON

12d • Hybrid

About The Position

We are looking for a Field Claims Representative III Investigator to join our growing Investigative Services team. This role involves investigating relatively complex claims in a timely and respectful manner through communication with customers, contractors, consultants, and any other related parties. The representative will handle field tasks on behalf of telephone adjusters, provide superior quality customer service, and answer queries relating to the claims process. A key part of the role is documenting the claim file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third-party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage. The representative will analyze gathered information, interpret insurance policy wording, determine coverage, and assess damage. Within established authority limits, they will negotiate with customers, claimants, lawyers, and insurers to settle claims and maintain current knowledge of insurance products, as well as appraisal or investigation practices.

Requirements

• Minimum 5 years insurance claims adjusting experience.
• Demonstrates a passion for customer service with strong written and verbal communication skills
• Self-motivated and goal oriented, capable of working in a fast paced and changing environment
• Strong aptitude for technology with excellent computer skills
• Demonstrates strong problem solving and troubleshooting skills
• Valid driver's licence with a good driving record
• Can travel on short notice

Responsibilities

• Investigate relatively complex claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties.
• Handle field tasks on behalf of telephone adjusters.
• Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process.
• Document the claim file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage.
• Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.
• Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims.
• Maintain current knowledge of insurance products, as well as appraisal or investigation.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance)
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Defined benefit pension plan offering guaranteed income for life.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed