Field Claims Manager I
About The Position
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Our Field Claims department seeks a manager to lead a team of field associates in Dallas, Texas. This role is responsible for coordinating claim activity in the territory while driving operational excellence, team performance and quality claim outcomes. Candidates must reside in Dallas, Texas.
Requirements
- A bachelor’s degree
- Five or more years of field claims experience
- Significant experience as a multi-line claims professional with exposure to complex claims and field operations
- Interpret and apply insurance concepts and policy language with advanced technical expertise
- Adhere to all company procedures, compliance standards and service philosophies
- Make informed decisions based upon available facts, sound judgment and critical thinking in complex situations
- Apply effective written and verbal communication skills to lead teams and collaborate with stakeholders
- Use computer technology, claims systems and data to drive efficiency, reporting and results
- Demonstrate strong leadership, technical, teamwork and organizational skills in a fast-paced environment
Nice To Haves
- Five or more years of experience leading, coaching or mentoring others in a claims or field environment
Responsibilities
- Identify staffing needs within the territory and align resources to meet business demands
- Train and mentor Field Claims associates to drive individual growth and team success
- Distribute work and agency assignments to ensure timely, accurate and efficient claims handling
- Monitor quality and compliance of claim file activity within the unit
- Provide strong leadership, performance management and accountability through coaching and feedback
- Drive consistency, operational effectiveness and customer-focused claim outcomes across the territory
Benefits
- Annual cash bonus
- Stock incentives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
