Field Claims Adjuster

CITON Claims Solutions•Myrtle Beach, SC

10d•Hybrid

About The Position

The Field Claims Adjuster is responsible for investigating, evaluating, and resolving insurance claims in the field. This role requires direct interaction with policyholders, witnesses, and third parties to gather relevant information and assess damage. The adjuster ensures claims are processed efficiently and fairly, in accordance with policy terms and company guidelines.

Requirements

A minimum of 3+ years of experience in field claims adjusting.
Proficiency with Xactimate and other Xactware products.
A valid adjuster's license in South Carolina.
Strong knowledge of insurance policies and claims processes.
Excellent negotiation skills and experience with dispute resolution.
Experience dealing with public adjusters.
Strong analytical and problem-solving abilities.
Ability to work independently and manage a flexible schedule.
Physical ability to perform on-site inspections, which may involve climbing, crawling, or lifting objects.

Nice To Haves

College degree preferred, but relevant experience and certifications could substitute.
Certification or advanced training in claims adjusting (e.g., CPCU, AIC).
Familiarity with local building codes and repair processes.
Strong customer service orientation.

Responsibilities

Conduct on-site inspections and investigations to assess property damage and loss.
Interview policyholders, witnesses, and other parties involved.
Document findings through photographs, reports, and detailed notes.
Analyze insurance policies to determine coverage and liability.
Prepare and submit detailed reports on findings and recommendations for claim settlement.
Negotiate settlements with policyholders and third parties.
Handle dispute resolution.
Maintain clear and professional communication with policyholders and other stakeholders.
Collaborate with internal teams, such as underwriters and legal advisors, to resolve complex claims.
Ensure compliance with state and federal regulations, as well as company policies.
Respond to catastrophe locations and markets when needed.