Field Case Manager
About The Position
The Community Member Support Specialist is responsible for providing in person support to members navigating housing instability and related social needs. This role serves as a critical extension of Upside’s care model in the field, supporting housing navigation, member engagement, and coordination of services directly within the community. This individual will meet members where they are, including homes, shelters, hospitals, and community settings, to build trust, assess needs, and help move them toward stable housing outcomes. This role is ideal for someone with a background in community health work, behavioral health, case management, or social services, who thrives in dynamic environments and is comfortable working directly with vulnerable populations.
Requirements
- 3+ years of experience in housing support services, community health, case management, behavioral health, or social services
- Ability to conduct in person visits and travel locally within New Jersey on a daily basis
- Strong interpersonal and relationship building skills with the ability to engage hard to reach populations
- Comfort working in unstructured, community based environments including homes, shelters, and public settings
- Ability to balance empathy with accountability and follow through
- Strong organizational skills and ability to document work accurately in real time
- Basic computer proficiency (CRM, mobile tools, documentation systems)
- Ability to work independently while staying closely aligned with a remote team
Nice To Haves
- Experience working with Medicaid populations or high acuity populations preferred
- Community Health Worker (CHW), Behavioral Health, or similar field based experience strongly preferred
Responsibilities
- Provide in person member support and outreach across assigned geographic areas in New Jersey
- Conduct face to face intake and needs assessments, including housing status, social needs, and barriers to stability
- Support housing navigation activities, including applications, documentation, landlord coordination, and resource connection
- Assist members in completing required forms, securing identification, and accessing benefits or community services
- Build trusted relationships with members through consistent, empathetic, and professional engagement
- Coordinate with internal Care Guides, clinical teams, and partner organizations to advance member care plans
- Document all interactions accurately and timely in Salesforce and required systems, including field visit notes
- Support transitions of care, including hospital discharge, shelter transitions, and community placements
- Maintain a structured cadence of member follow up to drive engagement and progress toward housing stability
- Identify and escalate risks, barriers, or urgent member needs to appropriate internal teams
- Adhere to HIPAA, confidentiality, and all state specific program requirements
- Participate in ongoing training, supervision, and quality initiatives
Benefits
- Medical, dental, and vision coverage
- Paid time off and company holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
