Field Case Manager - Bilingual Spanish Required - Miami, FL

UnitedHealth Group•Miami, FL

7d•$24 - $43•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together You push yourself to reach higher and go further. Because for you, it’s all about ensuring a positive outcome for our members. In this role, you’ll work in the field and coordinate the long-term care needs for patients in the local community. And at every turn, you’ll have the support of an elite and dynamic team. Join UnitedHealth Group and our family of businesses and you will use your diverse knowledge and experience to make health care work better for our patients. You will be an essential element of an Integrated Care Model by relaying the pertinent information about the member needs and advocating for the best possible care available, and ensuring they have the right services to meet their needs. If you reside locally to Miami, FL, you will have the flexibility to work remotely as you take on some tough challenges.

Requirements

Four-year degree plus 2+ years of relevant experience OR No degree, 6+ years of relevant social service or case management experience
1+ years of experience with MS Office, including Word, Excel, and Outlook
Bilingual Spanish
Driver's license and access to reliable transportation and the ability to travel within assigned territory to meet with members and providers

Nice To Haves

LTC Case management experience
Experience with electronic charting
Experience with arranging community resources
Field-based work experience
Experience in serving individuals with co-occurring disorders (both mental health and substance use disorders)
Experience in long-term care, home health, hospice, public health, or assisted living
Experience with local behavioral health providers and community support organizations addressing SDOH (e.g., food banks, non-emergent transportation, utility assistance, housing/rapid re-housing assistance, etc.)
Background in managing populations with complex medical or behavioral needs

Responsibilities

Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care
Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services
Manage the care plan throughout the continuum of care as a single point of contact
Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
Advocate for patients and families as needed to ensure the patient’s needs and choices are fully represented and supported by the health care team