Field Care Coordinator - Sumner County, TN

UnitedHealth Group • Gallatin, TN

2d • $29 - $52 • Hybrid

About The Position

The Field Care Coordinator, also described as the ECF CHOICES Support Coordinator, manages a panel of members enrolled in the Employment and Community First CHOICES program who have intellectual or developmental disabilities. The coordinator serves as members’ primary support coordinator, focusing on medical, behavioral, and socioeconomic needs to promote appropriate service utilization and improve quality of care.

This is a home-based position with field responsibilities approximately 75% of the time. The role is intended for someone located within a 50-mile commutable radius of Sumner County and surrounding counties in Tennessee. The coordinator engages members and partners with internal care teams, providers, and community resources to support person-centered care and health and quality-of-life outcomes.

Requirements

• Meet one of the following: hold a four-year or higher degree in social work, nursing, education, rehabilitation counseling, another human service field (such as psychology or sociology), or a health care profession; be an RN or LPN; meet federal requirements for a Qualified Developmental Disabilities Professional (QDDP) or Qualified Intellectual Disabilities Professional (QIDP); or have at least 5 years of experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver and have completed Personal Outcome Measures Introduction and Assessment Workshop trainings established by the Council on Quality and Leadership.
• Reside within a 50-mile commutable driving radius of Sumner County, Tennessee.
• Have reliable transportation and a valid U.S. driver’s license, and be able to travel up to 75% within advertised counties and surrounding areas to meet with members and providers.
• Adhere to UnitedHealth Group’s Telecommuter Policy if working as a telecommuter.
• Pass a drug test before beginning employment.

Nice To Haves

• At least 2 years of experience directly serving individuals with physical, behavioral, intellectual, or developmental disabilities.
• At least 1 year of community case management experience coordinating care for individuals with complex needs.
• At least 1 year of experience with local home and community-based providers, behavioral health providers, and community support organizations addressing social determinants of health.
• At least 1 year of experience with MS Office, including Word, Excel, and Outlook.
• Experience, additional training, or certifications in motivational interviewing, stages of change, trauma-informed care, or person-centered care.
• Experience working in team-based care.
• Experience serving individuals with co-occurring mental health and substance use disorders.
• Background in managed care.

Responsibilities

• Engage members face-to-face and/or by telephone to complete comprehensive assessments of medical, behavioral, functional, cultural, and socioeconomic needs.
• Develop and implement person-centered care plans addressing chronic health conditions, health promotion and wellness, social determinants of health, medication management, and member safety in alignment with evidence-based guidelines.
• Create individualized care plans with goals, opportunities, and interventions aligned with members’ readiness to change and intended to support health and quality-of-life outcomes.
• Collaborate with internal care teams, providers, and community resources and partners to implement care plans.
• Provide referrals and linkage when appropriate and accepted by members, including internal services and community-based providers.

Benefits

• Paid time off accrued beginning with the first pay period, plus 8 paid holidays.
• Medical plan options and participation in a Health Spending Account or Health Savings Account.
• Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
• 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and incentive and recognition programs.
• Equity stock purchase and 401(k) contribution, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level