Field Care Coordinator - Roswell, NM
About The Position
UnitedHealth Group is seeking a Field Care Coordinator to manage a panel of members with low-to-medium complexity medical and behavioral health needs. The role coordinates care addressing members’ medical, behavioral, functional, cultural, and socioeconomic needs to promote appropriate service utilization and improved quality of care. The coordinator works with members face-to-face and by phone, develops person-centered care plans, supports self-management, and connects members with providers, internal care teams, and community resources. The position is full-time, 40 hours per week, Monday through Friday, with flexibility to work eight-hour shifts during normal business hours of 8 a.m. to 5 p.m. Occasional overtime may be necessary. This is a field-based position with a home-based office; work from home when not in the field. Travel within the assigned territory may be up to 50% of the time. The hourly pay range is $29.00 to $52.00, based on full-time employment and factors including local labor markets, education, work experience, and certifications. Benefits and incentives are subject to eligibility requirements.
Requirements
- Meet at least one of the following qualification pathways: bachelor’s degree or 2+ years of relevant health care experience; two-year degree or higher with 3+ years of clinical experience; LCSW, LMSW, Licensed Professional Clinical Mental Health Counselor, or LMHC with 3 years of clinical experience; 5+ years of relevant experience including 3+ years of clinical experience; 4+ years of experience in a clinical environment including 1+ years as a Care Coordinator; or LPN with 3+ years of clinical experience.
- 1+ years of experience with MS Office, including Word, Excel, and Outlook.
- Valid driver’s license, access to reliable transportation, and ability to travel up to 50% of the time within the assigned territory to meet with members and providers.
- A designated workspace in the home and access to high-speed internet.
- Reside in or within commutable driving distance of Roswell, New Mexico.
Nice To Haves
- CCM certification.
- 1+ years of community case management experience coordinating care for individuals with complex needs.
- Experience working in team-based care.
- Background in managed care.
Responsibilities
- Engage members face-to-face and/or by telephone to complete comprehensive needs assessments covering medical, behavioral, functional, cultural, and socioeconomic needs.
- Develop and implement person-centered care plans addressing chronic health conditions, health promotion and wellness, social determinants of health, medication management, and member safety, in line with evidence-based guidelines.
- Partner and collaborate with internal care teams, providers, and community resources to implement care plans.
- Educate and coach members to support self-management of care needs and lifestyle changes that promote health.
- Support proactive discharge planning and coordinate care transitions following emergency room visits or inpatient or skilled nursing facility admissions.
- Advocate for members and families so their needs and choices are represented and supported by the health care team.
- Build positive relationships and experiences with members, practicing cultural sensitivity and competence.
- Listen to members’ needs and barriers and help them develop self-advocacy skills and proactively manage their health care.
- Collaborate with the clinical team regarding social factors that may affect treatment plans.
- Help members engage with mental health and substance use treatment as needed.
- Provide education and health literacy support about community resources and benefits to encourage self-sufficiency.
- Support members who wish to engage in work or volunteer activities and develop stronger social supports through connections with friends, family, and their community.
- Partner with community, provider, and internal care teams.
- Continue learning about community cultures and values.
- Conduct Comprehensive Needs Assessments (CNAs).
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
