Field Care Coordinator - ALTCS - East Valley
About The Position
The Field Care Coordinator (Case Manager) is the primary case manager for a caseload of members with low-to-medium complexity medical and behavioral needs who are eligible to receive ALTCS or Long Term Care Services. The role coordinates care for members’ medical, behavioral, and socioeconomic needs to promote appropriate service utilization and improved quality of care. Approximately 50% of the work is spent in the field visiting members in their homes or long-term care facilities. The position covers Chandler, Gilbert, Tempe, and Queen Creek within Maricopa County, Arizona, and requires flexibility, adaptability, and patience. Employees working remotely must adhere to UnitedHealth Group’s Telecommuter Policy.
Requirements
- At least 2 years of case management experience serving members determined to have a Serious Mental Illness (SMI).
- At least 1 year of case management experience serving elderly people and/or people with physical or developmental disabilities.
- At least 1 year of experience with Microsoft Office, including Word, Excel, and Outlook.
- Valid driver’s license.
- Reliable transportation and ability to travel within the assigned territory to meet with members and providers about 50% of the time.
- Ability to transition between office and field locations multiple times per day.
- Ability to navigate multiple locations and terrains to visit employees, members, and/or providers.
- Ability to transport equipment needed for field visits, such as a laptop, portable printer, and other materials.
- Ability to remain stationary for long periods to complete computer or tablet work.
Nice To Haves
- Bachelor’s degree in Psychology, Special Education, or Counseling.
- CCM certification.
- Experience working in team-based care.
- Experience in Managed Care.
- Social Work experience.
- Bilingual.
Responsibilities
- Engage members face-to-face and/or by telephone to complete comprehensive assessments of medical, behavioral, functional, cultural, and socioeconomic needs.
- Develop and implement person-centered care plans addressing chronic health conditions, health promotion and wellness, social determinants of health, medication management, and member safety in alignment with evidence-based guidelines.
- Partner and collaborate with the internal care team, providers, and community resources or partners to implement care plans.
- Educate and coach members to support self-management of care needs and lifestyle changes that promote health.
- Support proactive discharge planning and coordinate care transitions following an emergency room visit or inpatient or Skilled Nursing Facility admission.
- Advocate for members and families to ensure members’ needs and choices are represented and supported by the health care team.
- Conduct field visits in members’ homes or long-term care facilities across the assigned East Valley territory.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
