Field BCI Specialist-Buffalo, NY

Synchron Inc. • Buffalo, NY

1d • Remote

About The Position

Synchron is seeking a Field BCI Specialist to support investigational brain-computer interface (BCI) clinical trials for individuals with severe neurological conditions, including ALS. This is a hands-on, field-based role that combines clinical care, neurotechnology, and data collection, primarily through in-home patient sessions. The specialist will be a key link between clinical execution, device performance, and data quality, contributing to patient experience, system reliability, and product development. The role requires autonomy, an interest in emerging technology, and a desire to make a meaningful human impact.

Requirements

• Bachelor’s degree or higher in Health Sciences, Biomedical Engineering, Neuroscience, or equivalent clinical/technical experience.
• 3+ years of patient-facing clinical experience, such as: Occupational Therapy (OT), Physical Therapy (PT), Speech-Language Pathology (SLP), Nursing (RN/LPN), Rehab-adjacent, Assistive Technology, Neurology.
• Experience working with neurologically affected or medically complex populations strongly preferred.
• Comfortable working independently in home, hospital, and research environments.
• Demonstrated ability to learn, operate, and troubleshoot technical hardware and software systems.
• Patient-first mindset grounded in empathy, respect, and professionalism.
• Strong communication and interpersonal skills—you translate complexity into clarity.
• High attention to detail and comfort working in regulated clinical environments.
• Practical problem-solver who can think on their feet in the field.
• Organized, reliable, and disciplined in documentation and protocol adherence.
• Comfortable using laptops, mobile devices (iOS/Android), and standard productivity tools.
• Valid driver’s license and enthusiasm for field-based work and travel.
• Curious, adaptable, and excited to grow alongside evolving technology.
• Experience in rehabilitation, clinical support, patient training and medical devices.

Responsibilities

• Lead in-home patient sessions, traveling up to 80-90%.
• Train patients and caregivers on safe, effective use of Synchron’s BCI systems.
• Own system setup, configuration, optimization, and training across hardware and software.
• Monitor session quality and system performance in real-world environments.
• Troubleshoot technical, workflow, or user issues in real time and determine next steps.
• Build trusted, empathetic relationships with patients, caregivers, and study staff.
• Execute clinical trial activities in accordance with IRB-approved protocols, SOPs, and GCP.
• Accurately document session outcomes, observations, and technical findings.
• Ensure high-quality, complete, and usable data from patient sessions.
• Partner with internal teams (Clinical Ops, Data Science, Engineering, Quality) to resolve issues, improve workflows and feed real-world insights into product and system evolution.
• Identify, escalate, and track product or study-related issues through appropriate channels.
• Serve as a field expert on Synchron’s BCI systems across the device lifecycle.
• Develop working knowledge of BCI fundamentals, neural signal concepts, and system architecture.
• Provide structured feedback from the field to inform patient experience improvements, training materials, and product optimization.

Benefits

• Subsidized medical and dental insurance coverage for you and your dependent(s)
• Life insurance, short-term disability, long-term disability
• 401k
• Discretionary unlimited PTO
• Flexible Spending Account for you and your dependent(s), with eligible plan elections
• Commuter benefits for NY employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level