Field BCI Specialist-Jacksonville, FL

Synchron Inc. • Jacksonville, FL

1d • $90,000 - $120,000 • Onsite

About The Position

Synchron is seeking a Field BCI Specialist to support investigational brain-computer interface (BCI) clinical trials for individuals with severe neurological conditions, including ALS. This is a hands-on, field-based role that combines clinical care, neurotechnology, and data collection. The specialist will work directly with patients, caregivers, and clinical sites, primarily in home settings, to ensure clinical execution, device performance, and data quality. This role is ideal for individuals energized by autonomy, emerging technology, and making a meaningful human impact.

Requirements

• Bachelor’s degree or higher in Health Sciences, Biomedical Engineering, Neuroscience, or equivalent clinical/technical experience.
• 3+ years of patient-facing clinical experience, such as: Occupational Therapy (OT), Physical Therapy (PT), Speech-Language Pathology (SLP), Nursing (RN/LPN), Rehab-adjacent, Assistive Technology, Neurology.
• Experience working with neurologically affected or medically complex populations strongly preferred.
• Comfortable working independently in home, hospital, and research environments.
• Demonstrated ability to learn, operate, and troubleshoot technical hardware and software systems.
• Patient-first mindset grounded in empathy, respect, and professionalism.
• Strong communication and interpersonal skills—you translate complexity into clarity.
• High attention to detail and comfort working in regulated clinical environments.
• Practical problem-solver who can think on their feet in the field.
• Organized, reliable, and disciplined in documentation and protocol adherence.
• Comfortable using laptops, mobile devices (iOS/Android), and standard productivity tools.
• Valid driver’s license and enthusiasm for field-based work and travel.
• Curious, adaptable, and excited to grow alongside evolving technology.

Nice To Haves

• Experience in rehabilitation, clinical support, patient training and medical devices.

Responsibilities

• Lead in-home patient sessions, traveling up to 80–90%.
• Train patients and caregivers on safe, effective use of Synchron’s BCI systems.
• Own system setup, configuration, optimization, and training across hardware and software.
• Monitor session quality and system performance in real-world environments.
• Troubleshoot technical, workflow, or user issues in real time and determine next steps.
• Build trusted, empathetic relationships with patients, caregivers, and study staff.
• Execute clinical trial activities in accordance with IRB-approved protocols, SOPs, and GCP.
• Accurately document session outcomes, observations, and technical findings.
• Ensure high-quality, complete, and usable data from patient sessions.
• Partner with internal teams (Clinical Ops, Data Science, Engineering, Quality) to resolve issues, improve workflows and feed real-world insights into product and system evolution.
• Identify, escalate, and track product or study-related issues through appropriate channels.
• Serve as a field expert on Synchron’s BCI systems across the device lifecycle.
• Develop working knowledge of BCI fundamentals, neural signal concepts, and system architecture.
• Provide structured feedback from the field to inform patient experience improvements, training materials, and product optimization.

Benefits

• Subsidized medical and dental insurance coverage for you and your dependent(s)
• Life insurance, short-term disability, long-term disability
• 401k
• Discretionary unlimited PTO
• Flexible Spending Account for you and your dependent(s), with eligible plan elections
• Commuter benefits for NY employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level