Field Based Community Health Worker - New Mexico

UnitedHealth Group•Las Cruces, NM

1d•$20 - $36•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. CHW’s work in a team-based structure and spend the majority of their time in the community engaging directly with members. Interesting in learning to work with medically complex patients who may be experiencing significant addiction and/or behavioral health conditions is important for this role. This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am to 5pm. It may be necessary, given the business need, to work occasional overtime. This position is a field-based position with a home-based office. You will work from home when not in the field. If you reside in New Mexico, you’ll enjoy the flexibility to telecommute as you take on some tough challenges.

Requirements

High School Diploma/GED (or higher)
Intermediate level of proficiency navigating a PC to open applications, send emails, and conduct data entry
Intermediate level of knowledge of culture and values of the community
Intermediate level of familiarity with the resources available in the community
Access to a designated workspace inside the home with access to high - speed internet availability
Currently reside in New Mexico
Must have lived in New Mexico area for 2 years
Ability to travel locally up to 50%25 of the time
Access to reliable transportation and valid US driver’s license

Nice To Haves

Bachelor’s Degree (or higher) in a health-related field
Licensed Practical Nurse (LPN), Certified Nursing Assistant/Home Health Aide, Certified Medical Assistant
CHR/CHW Certification
2+ years of field-based experience
Previous care management experience
Experience working in Managed Care
Knowledge of Medicaid and / or Medicare population
Knowledge and/or experience with behavioral health or substance use disorders

Responsibilities

Create a positive experience and relationship with the members
Practice cultural sensitivity and cultural competence in daily care
Learn and listen to members’ needs and barriers to help promote self-advocating
Work with care coordinator to develop a care plan and set goals for member care
Collaborating with clinical team of social aspects that might impact treatment plan
Proactively engage the members to manage their own health and healthcare
Support the members to improve their wellbeing by staying out of the hospital, and attend regular visits to their primary physician
As needed, help the member engage with mental health and substance use treatment
Support the member to ensure pick-up of their prescriptions
Provide member education and health literacy on community resources and benefits to encourage self sufficiency
Conduct post discharge activities from hospital facility and support connection to social services
Support members to engage in work or volunteer activities, if desired, and develop stronger social support through deeper connections with friends, family, and their community
Partner with care team (community, providers, internal staff)
Knowledge and continued learning of community cultures and values
Conduct Health Risk Assessments (HRA)