Field Auto Damage Appraiser - Nassau County

Allstate•Uniondale, NY

4d•$60,000 - $117,700•Onsite

About The Position

Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Appraiser, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes. If you're looking for a career that blends technical know-how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.

Requirements

3-5 years' experience in auto collision estimating using CCC or Mitchell
High School Diploma or a GED
Proficient written and verbal communication skills to effectively interact with customers
Strong attention to detail and ability to write precise and comprehensive estimates
Comfortable with utilizing technology and various platforms for claims processing
Excellent time management and organizational skills to manage multiple assignments effectively
Valid driver's license and willingness to travel as part of the job requirements
Located in Nassau County - Long Island, NY
Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating if working from home.
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload if working from home.

Nice To Haves

Possess an active appraiser license or active adjuster license in TX, FL, or your resident state (for sign-on bonus eligibility).

Responsibilities

Meet customers at their home, a repair shop, or a tow yard.
Write estimates for auto damage.
Guide customers through the repair or total loss process.
Conduct in-person visits and virtual inspections.
Communicate with customers via written communication.
Evaluate damage on-site.
Collaborate with body shops and service providers.
Investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Use phone, emails, and video chat with customers to help them through the claims process.
Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
Incorporate tactics in handling challenging and complex situations during negotiations.
Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
Ensure claims are documented accurately and in line with policy agreements.
Maintain clear, timely records in the claims system.

Benefits

Sign-on bonus of $5,000 may be offered to qualified candidates.
Competitive salary based on experience and qualifications
Medical, dental, and vision coverage
Allstate pension plan and 401(k) savings plan
Ayco financial coaching
Spring Health mental and emotional wellbeing resources
Paid parental leave
Adoption reimbursement
Paid time off
Tuition reimbursement
Wellness incentives
Mileage reimbursements for personal vehicle usage during work.
Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement to help offset internet costs for eligible remote workers.