Field Auto Appraiser - North Boston, MA

Allstate•USA - MA (Remote), MA

2d•$60,000 - $117,700•Onsite

About The Position

As a Field Auto Appraiser, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes. If you're looking for a career that blends technical know-how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.

Requirements

3-5 years' experience in auto collision estimating using CCC or Mitchell
High School Diploma or a GED
Proficient written and verbal communication skills to effectively interact with customers
Strong attention to detail and ability to write precise and comprehensive estimates
Comfortable with utilizing technology and various platforms for claims processing
Excellent time management and organizational skills to manage multiple assignments effectively
Valid driver's license and willingness to travel as part of the job requirements
Must be located in the Boston, MA area.
May be required to attend 2 weeks of training held in person at our Dallas, TX office.
May be expected to obtain an adjuster’s license in multiple markets (Appraiser's license required in RI as well). All required licenses will need to be obtained within 60 days of hire.
Must maintain all licensing required for your role, including any continuing education and/or other state-affiliated requirements for licensing renewal.

Nice To Haves

Active appraiser license or active adjuster license in TX, FL, or your resident state (for sign-on bonus eligibility).

Responsibilities

Meet customers at their home, repair shop, or tow yard to assess vehicle damage.
Write estimates for vehicle repairs or determine total loss.
Guide customers through the repair or total loss process.
Utilize a mix of in-person visits, virtual inspections, and written communication.
Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants.
Investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Document claims accurately and in line with policy agreements, maintaining clear, timely records in the claims system.
Use multiple tools, including estimate tools, job aids, and settlement platforms, to complete tasks efficiently.