Field Auto Appraiser - Queens, NY

Allstate•Uniondale, NY

3d•$60,000 - $117,700•Onsite

About The Position

Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Appraiser, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes. If you're looking for a career that blends technical know-how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.

Requirements

Proficient written and verbal communication skills to effectively interact with customers.
Strong attention to detail and ability to write precise and comprehensive estimates.
Comfortable with utilizing technology and various platforms for claims processing.
Excellent time management and organizational skills to manage multiple assignments effectively.
Valid driver's license and willingness to travel as part of the job requirements.
Must be located in Queens, NY.
Must be able to attend required virtual and in-person training sessions, actively participate in virtual learning activities, and successfully complete the training program.
Successful candidates must be able to attend 2-weeks of training in our Dallas, TX office.
As a condition of employment, may be expected to obtain an adjusters' and/or appraisers' license in multiple markets within 60 days of hire.
Must maintain all licensing required for the role, including any continuing education and/or other state-affiliated requirements for licensing renewal.

Nice To Haves

3-5 years' experience in auto collision estimating using CCC or Mitchell.
High School Diploma or a GED.
Active appraiser license or active adjuster license in TX, FL, or resident state (for sign-on bonus eligibility).

Responsibilities

Meeting customers at their home, a repair shop, or a tow yard.
Writing estimates for vehicle damage.
Guiding customers through the repair or total loss process.
Performing in-person visits and virtual inspections.
Evaluating damage on-site.
Collaborating with body shops and service providers.
Investigating claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Using phone, emails, and video chat with customers to guide them through the claims process.
Incorporating a specific approach to claim handling to offer customers their preferred communication method.
Evaluating and negotiating claims settlements with customers, vendors, third-party carriers, and claimants.
Utilizing multiple tools, including estimate tools, job aids, and settlement platforms.
Ensuring claims are documented accurately and in line with policy agreements.
Maintaining clear, timely records in the claims system.