Field Assurance Lab Tech I - Exp in Lab, Complaints Handling (Urgent Need)

Millenniumsoft•Tempe, AZ

5d•Onsite

About The Position

The Field Assurance Lab Tech supports the Field Assurance Lab by documenting complaint samples received for evaluation, coordinating sample return kits, handling image and video review requests, and maintaining related records and inventory. The role requires accurate, timely shipping support for domestic and international requests, adherence to good documentation and laboratory practices, and compliance with applicable procedures and regulatory requirements. The employee maintains a clean work environment, stores and disposes of complaint samples according to procedures, supports continuous improvement, and escalates unexpected issues to the Supervisor/Manager. The position is based in Tempe, Arizona, is a 12-month W-2 contract, and is scheduled for 40 hours per week, Monday through Friday, 7:00 AM to 4:00 PM. The work may take place in an open cubicle environment and requires collaboration in a team-oriented, fast-paced setting.

Requirements

Good written and verbal communication skills.
Detail-oriented.
Ability to work independently and in cross-functional teams.
Basic problem-solving and troubleshooting skills.
Proof of Hepatitis B vaccination series, willingness to undergo the series, or signed waiver.
Proficiency in MS Office.
Ability to lift at least 50 pounds.
High school diploma, GED, or equivalent; an associate degree or equivalent experience is also listed.
Ability to work in a team-oriented, fast-paced environment.

Nice To Haves

Knowledge of the FedEx shipping system for accurate shipping transactions.
Previous warehouse experience.
Medical industry (GMP) and/or laboratory experience.

Responsibilities

Document complaint samples received in the Field Assurance Lab for evaluation.
Respond to daily sample return kit requests for domestic and international shipments; maintain tracking documentation and communicate with requestors in a timely manner.
Assemble sample return kits and coordinate warehouse pickup and drop-offs.
Ensure sample return kits are shipped accurately and on time.
Track shipping inventory and order supplies through approved vendors.
Review image and video review requests, query TrackWise to capture requests, process them promptly, maintain the tracker, and follow up on pending requests.
Maintain good documentation practices when recording preliminary and sample analysis results.
Escalate unexpected issues to the Supervisor/Manager.
Follow good laboratory practices consistent with biosafety laboratory practices.
Maintain a clean work environment and professional working relationships with internal and external customers and support staff.
Store and dispose of complaint samples in accordance with applicable procedures.
Support continuous improvement of lab processes and follow procedures and regulatory requirements.